Service Desk Administrator - Military veterans preferred

2021-06-04
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Falls Church
Virginia
22043
United States

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Service Desk Administrator to join our team at the Executive Office of Immigration Review (EOIR) in Falls Church, VA.

Responsibilities include, but are not limited to:

  • Monitor and answer service desk calls and emails to assist customers requiring technical support

  • Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership

  • Add detailed work notes to all assigned tickets until resolved or escalated to another team

  • Provide status updates when requested

  • Move, setup, and/or install IT hardware for customers

  • Troubleshoot and repair/resolve various issues/requests for peripheral devices

  • Install, troubleshoot and resolve software issues/requests

  • Provide desk-side end user support when necessary

  • Update and document inventory changes when necessary

  • Complete other duties as assigned

Basic Qualifications:

  • A minimum of three years of professional experience in information technology or a directly related field.

  • Proven experience providing IT support to users via phone, email, and/or in person.

  • Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products.

  • Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.

  • Demonstrated ability to provide outstanding customer service.

  • Experience working with a trouble ticket management system.

  • Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.

  • Proven ability to perform job duties independently with minimal oversight.

  • Proven ability to perform at a high level in a fast-paced, service-oriented environment.

  • Must be able to work an eight hour shift between the hours of 6:00 AM to 8:00 PM as assigned.

Preferred Qualifications:

  • Bachelor’s degree from an accredited university.

  • One or more IT certifications such as A+, Security+, Network+, ITIL, etc.

  • Experience working with ServiceNow.

Security Clearance Requirement: US Citizenship and eligible to obtain DOJ Public Trust (must possess Public Trust prior to start)

Physical Requirements:

  • Sedentary work that primarily involves sitting/standing/walking/Talking and must be able to remain in a stationary position 50%.

  • ?Moving about to accomplish tasks or moving from one work site to another.

  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Requires frequently communicates with co-workers, management, and customers.

  • Communicating with others to exchange information.

  • Working with computers.

  • Must be able to lift and move hardware weighing up to 50 pounds.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.