Help Desk Specialist, Defense Readiness Reporting System - Military veterans preferred

Title:

Help Desk Specialist, Defense Readiness Reporting System

KBR is looking to hire a Help Desk Specialist to join our Defense Systems Engineering Group. Exciting opportunity to join a dynamic team with a great company! Position is located at the Mark Center in Alexandria, VA.

Job Summary: Provide technical resolution to users of DoD SIPR web application. Follow defined standard operating procedure (SOP) for incident, ticket documentation, escalation, notification, and resolution for users of the Defense Readiness Reporting System—Strategic (DRRS-S).

Required Qualifications:

• Active SECRET clearance.
• Work hours: after a short initial training period, must be willing to work swing, night, and weekend shifts.
• Education: Bachelor's degree or eight (8) years equivalent work experience in lieu of a degree.
• Experience: Four (4) or more years working on a technical help desk in a corporate environment.
• Act as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
• Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent troubleshooting abilities.

Desired Qualifications:

• CompTIA® Security+ certification or Information Technology Infrastructure Library (ITIL®) certification.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

KBR is a global provider of differentiated professional services and solutions across the asset and program life cycle within the government services and technology sectors. KBR employs approximately 28,000 people worldwide with customers in more than 80 countries and operations in 40 countries. ?

KBR is proud to work with customers across the globe to provide technology, value-added services, and long- term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

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