Help Desk Specialist, Defense Readiness Reporting System - Military veterans preferred

2021-06-04
Kellogg Brown & Root (www.kbrjobs.com)
Other

/yr

  full-time   employee


Alexandria
Virginia
22303
United States

Title:

Help Desk Specialist, Defense Readiness Reporting System

KBR is looking to hire a Help Desk Specialist to join our Defense Systems Engineering Group. Exciting opportunity to join a dynamic team with a great company! Position is located at the Mark Center in Alexandria, VA.

Job Summary: Provide technical resolution to users of DoD SIPR web application. Follow defined standard operating procedure (SOP) for incident, ticket documentation, escalation, notification, and resolution for users of the Defense Readiness Reporting System—Strategic (DRRS-S).

Required Qualifications:

  • Active SECRET clearance.
  • Work hours: after a short initial training period, must be willing to work swing, night, and weekend shifts.
  • Education: Bachelor's degree or eight (8) years equivalent work experience in lieu of a degree.
  • Experience: Four (4) or more years working on a technical help desk in a corporate environment.
  • Act as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
  • Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
  • Excellent customer service skills.
  • Excellent communication skills.
  • Excellent troubleshooting abilities.

Desired Qualifications:

  • CompTIA® Security+ certification or Information Technology Infrastructure Library (ITIL®) certification.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

KBR is a global provider of differentiated professional services and solutions across the asset and program life cycle within the government services and technology sectors. KBR employs approximately 28,000 people worldwide with customers in more than 80 countries and operations in 40 countries. ?

KBR is proud to work with customers across the globe to provide technology, value-added services, and long- term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Fraud Alert

Attempts to commit fraud against individuals has infiltrated the job placement market both on the internet and through direct phone or email contact. Such attempts have on occasion, included the unauthorized use of KBR’s name and logo to solicit potential job seekers for employment or to extend fraudulent job offers. Bad actors may place advertisements for fake positions mixed with legitimate job postings, with false contact instructions for expressing interest of obtaining additional information. These misrepresentations typically include promises of high-paying jobs with the requirement that job seekers send sensitive personal information or money to pay for things such as visa applications or processing fees.

Please be advised that KBR will never ask a potential job seeker for any sort of advance payment as part of the recruiting or hiring process, and candidate profiles are carefully managed to protect personal information.