Technical Support Representative (US)- Work From Home
- Military veterans preferred
2021-09-06 Teleperformance (www.teleperformance.com)
Middletown Connecticut 06457 United States
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Responsibilities:Your Responsibilities
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Qualifications:What We're Looking for
18 years of age
What We Prefer
6 months call center and/or tech support experience
Ability to type efficiently
High School Graduate or GED
Ability to listen to and understand callers' concerns
Ability to remain calm
Availability to work various shifts
Basic computer aptitude in Windows and/or Mac
Proven oral & written communication skills
Environmental Requirements Include:
Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
Organization and work prioritization skills
Continuously demonstrate a high sense of urgency, and perform under pressure.
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.