Provide Tier II network services support, incident and problem management for a large enterprise network of close to 150 sites. Respond to operational requests day to day and act as the first level of escalation for incident resolution. Work closely with the Senior Network Engineers: review new service requests, respond quickly to incidents and operational outages, manage the network ticket queue and assist with operational and process improvements to ensure SLR's are met. Perform software and hardware upgrades as well as support circuit installations and cutovers. Report regular status of service requests and operational incidents to the SDM and Lead Senior Network Engineer.
This Role Performs:
Review and completion of operational service requests via the Service Now ticketing system
Perform software and hardware upgrades to network equipment
Perform onsite WAN and Internet circuit installations and turn ups
Perform Site Surveys to support new and existing offices
Respond to calls to the network team for operational support of field technicians
Installation and implementation of network equipment in IDF’s and MDF’s at the project site
Management of all network equipment supporting the enterprise for both project and operational requirements
Monitor and resolve network incidents on a 24X7 basis
The position maintains technical expertise in all areas of network and security hardware and software interconnection and interfacing, such as routers, switches, firewalls and gateways
Qualifications
Required Qualifications
Strong experience with Cisco Systems network, security and datacenter products
Strong Experience designing and deploying Cisco wireless technologies
Experience supporting large enterprise networks
Experience supporting circuit installations and cutovers
Strong background with Service and Change Management
Desired Qualifications
Bachelor Degree in Electrical Engineering, Systems Engineering or related field and a minimum of 3 years of experience on network & cyber security
