Email Systems Support Technician - Military veterans preferred

2021-07-01
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20006
United States

Description

SAIC is seeking an Email Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.

Description of Duties:

  • Monitor ticketing system to receive technical work assignments.
  • Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
  • Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
  • Add/delete/modify Distribution Lists.
  • Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds and decommissions.

Qualifications

Required Education & Experience

  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
  • Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc..
  • Proficient in following standard operating procedures and comply with data entry standards.
  • Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
  • Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
  • Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.

Required Clearance

  • Must be able to obtain an Interim Top Secret clearance to start work, but an active Top Secret is preferred.
  • Ability to obtain a Top Secret security clearance.

Desired Experience & Certifications

  • Microsoft Exchange Server, Microsoft Server OS, Active Directory
  • CompTIA Network+, CompTIA A+
  • ITIL Foundations