Email Systems Support Technician
- Military veterans preferred
2021-07-01 SAIC (www.saic.com)
Washington District of Columbia 20006 United States
SAIC is seeking an Email Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.
Description of Duties:
Monitor ticketing system to receive technical work assignments.
Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
Add/delete/modify Distribution Lists.
Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
Assist customers with PST mapping modify/restore.
Complete shift logs and turnover.
Reply to all customer inquiries in a timely manner.
Document issues and escalate to next tier support as necessary.
Monitor systems consoles and remediate alerts.
Perform server builds and decommissions.
Required Education & Experience
AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc..
Proficient in following standard operating procedures and comply with data entry standards.
Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.
Must be able to obtain an Interim Top Secret clearance to start work, but an active Top Secret is preferred.
Ability to obtain a Top Secret security clearance.
Desired Experience & Certifications
Microsoft Exchange Server, Microsoft Server OS, Active Directory