Fast Apply This is a Fast Apply job. Post your resume once to MilitaryHire, and apply with only two clicks.
Perfect if you are searching for a job using your phone.

Content Management & User Support Specialist - Military veterans preferred

2021-07-01
Forward Slope (forwardslope.com)
Supervision/Management

/yr

  full-time   employee


San Diego
California
92108
United States

This position performs technical and program management tasks in support of the U.S. Navy enterprise system SAILOR. Duties include providing ongoing customer support for end users of the SAILOR system, resolving technical issues, and capturing and documenting user feedback. The ideal candidate will also perform testing support, including identifying site improvement opportunities, building and reviewing test plans, and performing quality testing for new features and bug fixes. The candidate will also develop and update user manuals, as well as contribute to the development of system procedures.

Required Qualifications

Bachelor's degree or three (3) years of experience working at or providing support to NAVWAR/PEO C4I may be used in lieu of a degree.
Three (3) years of experience with:
Using the SAILOR tool.
Coordinating, organizing, and executing DoD IT system demonstrations and training.
Providing direct end user support, ideally in context of an IT helpdesk or program
The Navy Modernization process for ships and shore sites.
End-to-end lifecycle management of Navy technical manuals.
Navy's NTSP development process.
Two (2) years' experience with capturing user community feedback and resolution of questions/concerns.
Two (2) years' experience with developing and execution of test plans to quality check all patches, fixes, and new releases.
Two years' experience with developing and capturing user manuals, processes, procedures.
Experience with IT system sustainment engineering, from identification of user issues to recording of issues in a defects database, participation in a defect triaging process, and support for testing of software releases to resolve user issues.
Other Requirements

Must possess a current and active Security Clearance at the secret level or higher.
Forward Slope Inc., is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

https://forwardslope.applicantstack.com/x/detail/a2wdpuz118fj

Fast Apply This is a Fast Apply job. Post your resume once to MilitaryHire, and apply with only two clicks.
Perfect if you are searching for a job using your phone.

 

Save This Job

Email This Job to a Friend