Desktop Support Technician - Military veterans preferred



  full-time   employee

Rhode Island
United States


SAIC is seeking a Desktop Server Technician for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) located in Newport, RI. The technician will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Duties and Responsibilities

  • Daily involvement with scanning and remediating (i.e. Retina/ACAS) methodologies
  • Resolve as many user-reported problems as expertise permits using available tools and following command procedures and policies
  • Provide PC computer compliance and technical support for Windows 10, Windows Server 2012R2/2016/2019, software and peripherals; and support maintenance of internal custom applications
  • Routine hardware set up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs
  • Perform virus detection and cleaning
  • Routine research and implementation of compliance solutions in strict accordance with established guidelines
  • Provide accurate and timely logging of support requests and resolutions in the iET Solutions HelpDesk application, which is the primary tracking tool for all forms of technical support at NUWC
  • Contribute to technical support documentation of resolutions, processes, and procedures


Required Education:

  • HS Diploma and five (5) years of related experience

Required Skills:

  • Knowledge of PC hardware, applications software and peripherals
  • Experience with automated update utilities and Microsoft Windows 10 and Server 2012R2/2016/2019 and Microsoft Office
  • Candidate must be certified (Security+ CE and Microsoft Operating System) within 30 days of hire
  • Routinely moves and transports equipment weighing up to 25 lbs.

Required Clearance:

  • Must have and active Secret Security clearance

Desired Skills

  • Experience with automated desktop management tools
  • Experience with WSUS (Windows Server Update Services) management
  • Prior military or government experience
  • Experience with Linux distributions