Black Box Corp (www.blackboxcorp.com)
The Project Management Office (PMO) consists of program and project management delivery, resource management, quality management, continuous improvement, professional development and knowledge management.
The goal is to achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across multiple industries. Perform day-to-day project management work activities using PMO standards, processes, methodologies and systems. Utilize structured and disciplined practices to ensure project management activities are consistent with company initiatives and expectations and achieve high quality, professional client service delivery. Achieve the attainment of financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure project management activities meet corporate customer satisfaction objectives as well as internal and external SLAs. Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions.
Primary Roles & Responsibilities:
Execute PMO standards, processes and methodologies in a consistent manner for project planning and execution activities including the following:
Project planning fundamentals: initiating, planning, estimating, resourcing, scheduling and budgeting
Project control fundamentals: monitoring, anticipating potential problems, identifying project conflicts, taking corrective action, resolving issues, managing scope, schedule, cost, profit and budget, project reporting, quality review and assurance.
Relationship management fundamentals: client relationship management; project team management; and overall change management
Assist in proposal development and contract and subcontract negotiations with the sales and legal teams.
Create documents and coordinate with the legal team for contracts associated with Master Schedule of Services Agreements, Statements of Work, Software Licensing agreements, and post-installation support and maintenance.
Prepare Project Roadmap with concurrence of all participating organizations and negotiate agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, risk and communication management plans.
Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications.
Direct the work of employees assigned to the program from technical, professional, or administrative areas.
Manage the delivery and execution of projects through a balance of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.
Act as primary customer contact for project activities, leading project review sessions with clients to discuss cost, schedule, and technical performance. Conduct recurring customer reviews addressing costs, schedules, risks and customer considerations.
Develop new business or expand the product line with the client as applicable. Manage customer enhancement programs including all bid and schedule estimates and management approval activities.
Issue and communicate program status to leadership, steering committee and other stakeholders as appropriate.
Manage project issues/risks in a timely manner, escalating when necessary.
Foster collaborative working relationships within operations and across all levels and departments of the organization to execute project management activities and company priorities.
Promote continuous growth of project management practices within the PMO and organization to achieve client and organizational objectives.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Bachelor's Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience.
PMP, Six Sigma, Agile, SCRUM or related certifications preferred.
Minimum of 5 years Project Management experience within the technology services industry.
Excellent service philosophy and understanding the challenges in providing superior customer experience at a national level while controlling costs.
Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making.
Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless internal and external customer experience and resolve issues.
Proven ability to continuously expand and leverage knowledge of market and industry trends and translating to recommending and implementing process and efficiency improvements.
End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees and utilizes strategies to reduce risk to the organization.
Strong experience handling employee issues and making sound judgment decisions in this area.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management and cloud based technology systems.
Able and willing to travel up to 20%.
What's in it for You?
Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black BoxÂ® is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.