- Military veterans preferred
2021-07-09 SAIC (www.saic.com)
Anaheim California 92802 United States
The System’s Administrator reports directly to the Infrastructure Service Delivery Manager however will take direct day to day direction from their assigned department (i.e., Library). The System Administrator will work with the Department staff, Infrastructure SDM, City IT staff and SAIC Remote Support teams to ensure operations in support of server, workstation deployments, application deployments, Office 365 support and administration, projects assigned by the Library technical team, Windows Server and Workstations, Active Directory, and Exchange Online are all functioning and meeting service level requirements. In addition, the System Administrator will make recommendations around life cycle management, capacity planning and reporting.
Install, configure, patch, monitor and maintain Windows Server 2012 (and above) physical or virtual servers, troubleshoot problems, and repair server hardware
Maintain and troubleshoot cameras in support of daily Library operations
Lifecycle management for aging operating systems, hardware within the City’s Data Center
Inventory and ensure accuracy of records in Service Now (CMDB) and provide support for quarterly auditing
Performs routine and advanced system administration duties in a Windows Active Directory environment, configuration DNS / DHCP, and maintain appropriate Active Directory documentation
Develop, support, and administer Group Policy Objects (i.e., GPO) in Active Directory
Solid understanding and ability to create, modify and support PowerShell scripts within the Windows Server environment
Understanding of PDQ Deploy in the development and distribution of patches and applications to end user and server environments
Solid understanding of Windows Deployment Server and Microsoft Deployment Toolkit for the deployment and update of desktop images including the ability to ‘sysprep’ images for deployment
Solid understanding of Microsoft Office 365 including Exchange Online and SharePoint services
Documents standard operating procedures and recommend updates to optimize service delivery in alignment with ITIL best practices
Documents and implements change requests; evaluate change requests for potential enterprise wide impacts
Provides occasional off-hours remote support for planned maintenance work, unplanned support issues, or to meet customer SLAs. May occasionally require on-site work at a data center during off-hours
Demonstrable experience with one or more of the following:
MS Exchange Online, MS Office 365 including SharePoint
Group Policy Objects
PDQ Deploy Software
Windows Deployment Server with MS Deployment Toolkit
Basic Network Support (VLAN, ACL, and Subnets)
HP ProLiant Servers
Experience in process enhancement, developing and implementing policies and procedures for the Operations team based on ITIL and PMP principals
Must possess strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization.
Bachelors of Science (B.S.) or Bachelor of Arts (B.A.) degree in Information Technology, Computer Science, or Management Information Systems and five (5) years or more of related experience; Masters and three (3) years or more of related experience.
ITIL v3 or v4 Foundation Certification.
Direct "hands on" technical experience with one or more technical service areas, i.e., Desk side Support, Service Desk services, etc.
Excellent problem-solving skills and ability to analyze, identify and direct resolution of technical, administrative and process issues.
Experience in supporting productivity enhancements and decreasing costs of service delivery through technology refresh, benchmarking and optimization of services, least-cost analysis or total cost of ownership analysis, and continuous process improvement.