Junior Systems Administrator - Military veterans preferred

2021-07-10
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Herndon
Virginia
20171
United States

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Junior System Administrator to join our team in Herndon, VA. 

Responsibilities include, but are not limited to:

  • Monitor and respond to service desk tickets and emails to assist customers requiring technical support.
  • Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership.
  • Add detailed work notes to all assigned tickets until resolved or escalated to another team.
  • Provide status updates when requested.
  • Move, setup, and/or install IT hardware for customers.
  •  Troubleshoot and repair/resolve various issues/requests for peripheral devices.
  • Install, troubleshoot, and resolve software issues/requests.
  • Provide desk-side end user support when necessary.
  • Update and document inventory changes when necessary
  • Strong written and verbal communication skills.
  • Act as a single point of contact for existing incident and requests
  • Identify process and procedures which need to be corrected or added to the Knowledge base.
  • Manage time and workload to meet predetermined service levels.
  • Attention to detail and a can-do attitude.
  • Provide polite and friendly customer service.

Basic Qualifications: 

  • Requires Bachelor’s Degree and 2 or more years of relevant experience.
  • Working knowledge of computer hardware, printers, laptops, and Windows applications in a Windows environment.
  • Experience with supporting Windows 10 Systems and Windows Server 2016/2019.
  • Experience working with inventory management software.
  • Experience using Jira and Jira Service desk.

Preferred Qualifications:

  • Experience maintaining an Active Directory environment.
  • Knowledge of Linux and Linux Command Line
  • One or more IT certifications such as A+, Security+, Network +, etc. 

Clearance Requirements:

  • Must be a U.S. Citizen with a minimum Secret clearance to start.

Physical Requirements:

  • Sedentary work that primarily involves sitting/standing/walking/Talking and must be able to remain in a stationary position 50%.
  • Moving about to accomplish tasks or moving from one work site to another.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Requires frequently communicates with co-workers, management, and customers.
  • Communicating with others to exchange information.
  • Working with computers.
  • Must be able to lift and move hardware weighing up to 50 pounds.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.