Field Service Technician - Military veterans preferred

2021-07-14
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Altadena
California
91001
United States

Secure our Nation, Ignite your Future

Job Purpose:

The role of the Field Tech is to provide IT Support in a heterogeneous environment (Windows, Mac and “some” Linux) with a high focus on problem resolution and customer service.  The Field Tech will be responsible for resolving a range of request and meeting customer satisfaction and continuous service delivery demands.  IT Support at the Tech Café is a dynamic and fast-paced environment which offers “walk-up” support for laptops, mobile devices, password resets/synchronizations software issues and RSA Token provisioning.

Main Duties and Responsibilities:

  • Resolve a broad range of technical issues in support of customer’s computer and mobile hardware, software and network related issues.
  • Install, configure and troubleshoot software
  • Maintain and updates records and tickets using ServiceNow
  • Provide support on an as needed basis outside of normal business hours
  • Alert management to any issues that may require escalation with details of the situation

Skills:

  • Windows 10
  • Apple 10.15 Catalina and 11 Big Sur
  • Linux – RedHat7 a plus
  • Familiar with Microsoft SCCM
  • Familiar with Apple Jamf
  • Experienced with desktop imaging process
  • Experienced with managing computers in an Active Directory environment
  • Solid understanding of networking (wired/wireless)
  • Ability to think creatively to troubleshoot and develop solutions
  • Familiar with PIV (Personal Identification Verification)
  • Familiar with TFA/RSA

Experience/Education:

  • 3-5 years desktop systems support experience in mid-to-large environments.
  • Associate degree in a technical discipline from an accredited college or university is preferred.
  • Technical Certifications (one or more of the following):
    • Windows (MCSE, MOS)
    • Apple (ACMT, ACSP)
  • Ability to comfortably lift and carry up to 50+lbs.
  • Strong dedication to customer service and excellent verbal/written communications skills and interpersonal skills

Experience u

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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