Technical Support Representative - Military veterans preferred

2021-11-16
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Alexandria
Virginia
22153
United States

All ManTech employees will need to meet the requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19.

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Technical Support Representative to join our team in the Alexandria VA.

Responsibilities include, but are not limited to:

  • Providing customer support/service desk support for Tier 1 and Tier 2 application support.

  • Providing support related to EOIR’s CASE, ECAS and Judicial Tools applications.

Basic Qualifications:

  • At least 3-5 years of overall IT experience, providing systems administration support, general desktop support with previous experience opening and maintaining support cases via ServiceNow.

  • Experience with working in government.

  • Demonstrated analytical and problem solving skills.

  • Strong interpersonal and communication skills who can work with people at various levels of the organization.

Preferred Qualifications:

  • .Net Framework experience

Clearance Requirements: Ability to obtain a DOJ Public Trust (Must obtain clearance prior to setting start date).

Physical Requirements:

  • Sedentary work that primarily involves frequently communicates with co-workers, staffs, management and customers which may involve delivering presentations. Must be able to exchange accurate information in these situations.

  • Remaining in a stationary position, often standing or sitting for prolonged periods.

  • ?Moving about to accomplish tasks or moving from one work site to another.

  • Working with computers.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.