Service Desk Technician
- Military veterans preferred
2021-07-17 SAIC (www.saic.com)
Washington District of Columbia 20006 United States
SAIC is seeking a Service Desk Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend and holiday rotations.
Description of Duties:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems
Required Education & Experience
AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
Ability to follow standard operating procedures and comply with data entry standards.
Exceptional phone communications skills.
Basic understanding of Information Technology concepts.
Interim Secret clearance to start work. Must be eligible to receive Secret clearance.
Desired Experience & Certifications
Previous experience working in a call center or service desk environment.