Service Desk Technician - Military veterans preferred

2021-07-17
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20006
United States

Description

SAIC is seeking a Service Desk Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend and holiday rotations.

Description of Duties:

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • May route calls to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems

Qualifications

Required Education & Experience

  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Exceptional phone communications skills.
  • Basic understanding of Information Technology concepts.

Required Clearance

  • Interim Secret clearance to start work. Must be eligible to receive Secret clearance.

Desired Experience & Certifications

  • Previous experience working in a call center or service desk environment.
  • CompTIA A+, CompTIA Network+
  • ITIL Foundations