Help Desk Support Specialist - Military veterans preferred

2021-07-21
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Fort Sam Houston
Texas
United States

Description

This position is contingent upon contract award in the Fall 2021. 

SAIC is seeking Help Desk Support Technician. This candidate will answer questions, analyze problems and provide technical assistance,
support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level III performs more varied and difficult tasks compared to Level II.

Qualifications

Bachelor’s degree and (6) years experience; 4 additional years experience accepted in lieu of degree. 

Desired Certification:

  • Security+ CE, A+ CE and/or Net+ CE
  • ITIL v4
  • ServiceNow