Disaster Case Manager - Military veterans preferred

AECOM (www.aecom.com)


  full-time   employee

Baton Rouge
United States

United States of America - Louisiana, Baton Rouge

Job Summary

AECOM is seeking a Disaster Case Manager to be based in Lake Charles, LA, or satellite offices in Sulphur, Alexandria, Leesville, Shreveport, Jonesboro, Cameron, LA, and others. Travel to satellite locations will be required. The duration of the employment is 8 to 12 months (ending in February 2022 but might have an extension).

Disaster Case Management is a time-limited process by which a skilled Disaster Case Manager partners with a disaster-affected individual or family (Client) in order to plan for and achieve realistic goals for recovery following a disaster. The Disaster Case Manager serves as a primary point of contact, assisting the Client in coordinating necessary services and resources to address the client’s complex disaster recovery needs in order to re-establish normalcy. The Disaster Case Manager reports to the Disaster Case Manager Supervisor.


At AECOM, we believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development megaproject, life-sustainingdisaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, energy, and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Named one of Fortune magazine's "World's Most Admired Companies" for the sixth consecutive year

  • Ranked #1 in Engineering News-Record ’s 2020 “Top 200 Environmental Firms”

  • Ranked #1 in Transportation and General Building in Engineering News-Record ’s 2020 “Top 500 Design Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

With world-class technical expertise, leading-edge technology, and innovative project delivery capability around the world, AECOM’s global environmental practice helps industry and government meet their business goals – to achieve compliance, reduce or eliminate risks and manage impacts. We provide advisory and technical services to help clients clean up and close contaminated sites and surplus operational facilities and restore them for reuse, plan and permit new facilities, address critical climate change issues, restore habitats and water quality, protect natural and cultural resources, maintain compliance, and cost-effectively manage residuals and wastes.

The Disaster Case Manager will be responsible for the following:

  • Perform outreach, intake, and assessments of potential clients, gather documents to establish disaster program eligibility.

  • Once established, maintain a caseload of clients and sustain regular and required contacts within guidelines; develop, implement and monitor a disaster Recovery Plan with each client.

  • Maintain a high standard to protect client information.

  • Provide resources and referrals to clients to meet their disaster-related unmet needs.

  • Maintain client-related data systems, including case notes and a complete system of record entries.

  • Attend meetings and training provided by Disaster Case Management Program, internal and external.

  • Attend program-related community, coalition, and committee meetings as assigned; network and advocate for clients and their unmet needs.

  • Work collaboratively with Team, Disaster Case Manager Supervisor, and Program Management to meet program goals and performance targets.

  • Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family, and individual.

  • Conduct crisis intervention as needed.

  • Maintain a complete understanding of all applicable Program policies and requirements.

  • Other duties as required.

Minimum Requirements

  • High School Diploma

  • Shall possess 2 years experience as a member of a state or federal recovery operation, or equivalent experience commensurate with the ability to perform the necessary duties.

  • Must pass a State and Federal criminal history/security background check

  • Must pass a pre-employment drug screen

  • Physically able, with or without an accommodation, to perform work in indoor and outdoor environments with uneven terrain, variable outdoor conditions including heat, dusts, moisture, and dryness. Position requires frequent (more than 50% of workday) operation of vehicles, performing repetitive fine hand movements, keyboard/mouse operations; often (25-50% of workday) standing/walking; occasionally (10-25% of workday) performing work with arms above shoulder level, repetitive bending/stooping, climbing stairs, and lifting less than 25 pounds; rarely (less than 10% of workday) performing work in confined spaces, working alone in isolated/remote areas, and lifting 25-75 pounds. Position may include wearing associated personal protective equipment including, but not limited to hard hat, safety vest, safety shoes, and safety glasses.

Preferred Qualifications

  • Shall demonstrate an advanced knowledge of the operational and regulatory aspects of the FEMA Individual Assistance.

  • Basic knowledge of the FEMA Disaster Case Management Program is desirable.

  • Provide assistance to the applicant throughout the application process.

  • Candidates must be located within daily commuting distance of one of the locations listed above to be considered.

  • Strong written and verbal communication skills.

  • Advanced time management skills which result in high levels of organization, productivity, and effectiveness; computer literate.

  • Ability to work independently and maintain flexibility with work schedule.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Maintenance

Business Line Water

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 250932BR

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.