Business Process Engineer - Military veterans preferred

ManTech (


  full-time   employee

San Antonio
United States

Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved.

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while supporting the transformation of IT service delivery across the Military Health System (MHS), with a focus on enhancing the end user experience for ~250K personnel at 1,200+ facilities around the globe. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for enhancement of knowledge, skills, and abilities.

ManTech is seeking a Business Process Engineer, Transition-In and Service Mapping Team to support critical MHS infrastructure operation transformation, on behalf of DAD IO/J-6.  This individual will support the safe and successful transition of services from multiple incumbent service providers to the responsibility of the MHS Enterprise IT Service Integrator while mapping current services and processes and identifying areas for improvement.

Responsibilities include, but are not limited to: 

  • Implements and oversees transition planning and progress.

  • Provides analysis in defining incumbent scope and mapping the scope to services.  Ensures plan encompasses all service areas.  Maps incumbent scope to contract scope identifying overlap and gaps.

  • Plan and describe distinct activities for each planned Go-Live and identify after-action activities that will be accomplished after Go-Live.

  • Analyzes and consolidates knowledge transfer requirements for the incumbent vendor scope. 

  • Develops plan to burn-down transfers from incumbent personnel. 

  • Identifies gaps and identifies associated risks.

  • Identifies communication requirements for transitioning staff, user base, stakeholders. 

  • Develops templates for readiness checklist for take-on of incumbent services. 

  • Based on output-map and transition after actions provide input to continual improvement, service management manual development, service design, and cost warrior team. 

  • Reviews and analyzes information, forecasts, methods, schedules, systems, processes and procedures. Collaborates with Business Analysts, Project Managers and other transition team members on schedules, risk, issues, and scope transfer readiness.

  • Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities. 

  • Work with stakeholders to identify business requirements, processes, and risks. 

  • Evaluate current business processes and recommend solutions for improvements. 

  • Develop and maintain best practices to meet changing business needs. 

  • Execute projects for ongoing business improvements.

  • Provide technical advice on capability, risks, and costs. 

  • Evaluates performance results and recommends major changes affecting short-term project success.

  • Responsible for the instruction, assigning, and overseeing the performance of less experienced business analysts.   

Basic Qualifications: 

  • Bachelor's degree with a minimum of ten (10) years of progressive experience demonstrating the required proficiency 

  • ITIL 4 Foundation

  • Minimum IA Technical (IAT) Level I certification (CAP, CND, Cloud+, GSLC, Security+ CE)

Preferred Qualifications:

  • ITIL Strategist – Direct, Plan & Improve

  • ITIL Specialist – Create, Deliver & Support

  • Experience with multiple contract vendor transitions

  • 5 years experience with the Military Health System (MHS) Infrastructure and Operations

Security Clearance Requirements:

  • Secret Security Clearance required

  • A suitable Tier II background investigation may be utilized in lieu of the full clearance required.

Physical Requirements:

  • Must be able to remain stationary up to 75% of the time in an office environment

  • Must be able to traverse between one work location to another to accomplish work duties

  • Must be able to operate IT equipment such as a computer, copier, fax machine, etc.

  • Must be able to communicate effectively with management and co-workers to exchange information accurately.

  • Must be able to read, review and effectively respond to electronic as well as verbal communications.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.