Traffic Monitoring Operator I - Indianapolis, IN - Military veterans preferred



  full-time   employee

United States

United States of America - Indiana, Indianapolis

Job Summary

AECOM is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. This is full-time variable position, typically four to five eight hour weekend and evening shifts per week. The applicant can establish a career in operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but not limited to, monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.

Operators are responsible for the quality, accuracy and timeliness of all information disseminated. Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed, provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.

Operators assist the general public by correctly inputting data into INDOT’s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications. Review all events, signs, and traveler information for accuracy.

Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies. Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustainingand disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Fortune ’s World’s Most Admired Companies – 2014-2020

  • #1 in Transportation and General Building in Engineering-News Record 's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

  • Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019

Minimum Requirements

  • High school diploma or equivalent is required

  • Must pass a State and Federal criminal history/security background check

  • Must pass a pre-employment drug screen.

  • Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

  • Documentation skills, data entry skills, telephone skills, good communication skills

  • Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases

  • Knowledge of or ability to learn Indiana roadways

  • Ability to work calmly and accurately under intense pressure

  • Able to multitask under intense pressure

  • Able to communicate across various levels of management

  • Knowledge of personal computers and software

  • Ability and Flexibility to work a variety of shifts

Preferred Qualifications

  • Previous experience as a transportation Traffic Management Center Operator/Dispatcher a plus, but not a requirement

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 253781BR

Clearance Required No

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.