United States of America - Virginia, Colonial Heights
AECOM is seeking experienced, creative, and highly talented Safety Service Patrol Operators across Virginia. These positions will be a direct report to the Safety Service Patrol (SSP) Supervisor and Management Team with direct public and multi-agency communications.
Multiple shifts available.
The responsibilities of the SSP include, but are not limited to:
Incident and disruptions in traffic detection
Minimizing incident duration by participation of quick clearance techniques
Clearance of debris and/or obstructions from the roadways
Establishing temporary traffic control for emergency responders and providing scene assistance as needed
Reversible roadway and high-occupancy vehicle gate operations support to ensure safe and incident-free lane change functions (where applicable)
Conducting pre and post-trip checks
Scheduling and shuttle SSP vehicles for maintenance
Perform routine cleaning and restock consumables in assigned vehicle
Provide motorist assistance services
Ensure adherence to established policies and procedures
Maintain up-to-date training and certifications
Other ad-hoc initiatives as assigned by the Project Management Team
Works under direct supervision performing routine and repetitive duties.
On-the-job training is received in an area of technical specialty.
Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorist, roadway deficiencies, site distance problems and obstructions that may cause lane blockage
Consistently ensure quality customer service through professionalism, timely response, skill and courtesy
Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record
Give automotive gas and or diesel fuel to stranded motorist when needed
Provide battery boost
Provide minor first aid to injured if needed until more advance medical personnel arrive.
At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere.
On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.
We are proud to be recognized for excellence:
Fortune ’s World’s Most Admired Companies – 2014-2020
#1 in Transportation and General Building in Engineering-News Record 's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”
VIQTORY 2020 Military Friendly® Gold Employer
Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019
igh School Diploma and or equivalent certificate (GED) or 1 year of related work experience in lieu of education
Must be at least 18 years old
Proven ability to manage tasks in a professional manner
Demonstrated professional maturity
Proven ability to manage time and tasks professionally
Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC)
Possess a valid Virginia Class D License and a clean driving record in the last 3 years, including no suspension of license or single violation that the Motor Vehicle Department treats as worth 6 demerits
Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment
Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process
Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles, lifting of less than 25 pounds, and work around heavy, moving, dangerous equipment; often standing/walking, repetitive bending & stooping, lifting of 25-75 pounds, working with arms above shoulder level, and power gripping/squeezing (hand tools, levers, etc.); occasional work at heights, and work on electrical circuits; rare lifting of greater than 75 pounds, and stair climbing. Position will include wearing associated personal protective equipment
Five (5) years of driving experience
Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance.? Schedules will vary
Able to maintain situational awareness at all times
Adherence to all federal, state, and local laws, ordinances, regulations and standards related to traffic and motor vehicle operation and safety
Ability to maintain a courteous and considerate demeanor at all times and constantly strive to provide customer excellence
Willingness to consistently do their part to contribute and maintain a safe and secure workplace
Possess or be able and willing to obtain CPR certifications
Basic competency in using computers such as laptops, smart pads?
Working knowledge of basic automotive repair
Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers
Ability to communicate clearly and concisely
High degree of autonomy in carrying out responsibilities requires a strong sense of judgement and self-motivation to perform, while also working in a team, collaborative environment
Position is performed outdoors 100% of the time, along roadsides in an uncontrolled work environment
Uniform compliance to ANSI 107 Class 3 standards and safety shoes meeting current ASTM F2413 standards (program provided)
Must be able to operate with a Safety first mentality while adapting to changing conditions and at times performing multiple tasks
Geographic familiarity with regional freeway system and arterial roads
Prior Safety Service Patrol Operator experience
Knowledge/experience of incident management techniques
Radio and telecommunications experience
Associate’s degree in incident management, dispatch or transportation related field or a combination of education and practical experience in similar roles
What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Transportation Operations Management / Traffic Monitoring
Business Line Transportation
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 253843BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.