Watch Officer/Network Monitor, Night Shift, TS/SCI & Poly Required - Military veterans preferred

2021-09-02
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Herndon
Virginia
United States

Description

SAIC has an immediate opening on a Prime Contract for a Network Monitor/Watchstander! In this role you will help provide 24/7/365 mission support to a variety of system applications and networks directly involved with the security of the United States. Candidates will work to provide tiered support to a multitude of customer systems, in a fast paced, team-centric environment. The Network Monitor will: receive training to provide base Tier 1, and eventually, Tier 2 IT support; directly interact with multiple customers; work closely with Network, Integration, Software Engineers; as well as learn several System Administration duties. You must be able to remotely monitor and analyze systems, document network anomalies, apply basic troubleshooting techniques, operate in multiple OS computer environments, and have a basic network background.  
 
Position duties will include but are not limited to:
  • Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network
  • Document problems in trouble tickets, provide system status updates to the community and log system events
  • Create daily status reports and examining metrics to ensure all system performance requirements meet or exceed customer expectations
  • Interact with system and network engineers, integrators, and system developers to understand minimum operating requirements, as well as make regular contact with customers and system developers in reporting problems and implementing resolutions to anomalies
 
** Upon acceptance, internal training will be provided after which a level 1 network monitor certification test will be given and must be passed within 90 days of starting on the program. Additional training and a level 2 certification is also available for those individuals seeking greater responsibility and interaction with the customer, engineers, and developers of these network systems.

Qualifications

  • Must have a current/active TS/SCI with Polygraph
  • Minimum of 5 years of professional and/or academic experience
  • High School Diploma/GED
  • Ability to work on a 12 hour panama schedule
  • Strong Customer Service Skills
  • Experience utilizing Windows Operating Systems
  • Strong skills with Microsoft Word, Excel and PowerPoint
  • Ability to successfully complete the above mentioned 90-Day Level 1 Certification


COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.


COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.