Kellogg Brown & Root (www.kbrjobs.com)
IT Customer Support Technician
Under direct supervision, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing environment. Works to ensure break/fix and request tickets for computers, peripherals, software, and printers are responded to and addressed within established service level objectives, escalating as necessary.
Provides ongoing technical support to local users face-to-face, as well as other offices and project sites both remotely and in-person (when travel is required). Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary. Participates in establishing and decommissioning offices and project sites as required. Maintains an accurate inventory of both deployed assets and storeroom equipment. Must be able to participate in some on-call and/or after-hours work as needed.
Uses experience and problem-solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.
KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
INCLUSION AND DIVERSITY AT KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. We Deliver — Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
KBR — Delivering Solutions, Changing the World.
KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives.
In everything we do, we are guided by our ONE KBR Values:
We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.
Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries.
At KBR, We Deliver.
Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.
KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.