United Kingdom - Hertfordshire, St Albans
AECOM are looking for an administrator to work within our busy People Services team. The team is a centralised Human Resources shared services function, delivering a seamless, responsive, high quality information and transaction service based on the Workday platform. Reporting into the People Services Team Leader, the role is dedicated to delivering a first-rate support and administrative service to our employees based in the UK & Republic of Ireland. People Services is focused on delivering support for a variety of HR activities, with an emphasis on core people processes related to attraction, development and retention of employees, complex query resolution and policy advice. The key accountabilities are to ensure accurate processing of all people transactional services according to governance, processes, policies, agreed performance targets and service level agreements, whilst delivering exceptional customer service.
Our key responsibility is to provide a high level of support to our business for a range of key employee lifecycle processes, including job changes, promotions, hours changes, and family friendly policies managed within Workday. A key part of the role is to ensure self-service and business engagement is encouraged and supported to ensure Workday, Service Now and the Manila Service Centre are fully utilised, and we are consistently delivering a quality service.
Offer functional support to system users
Partner with the business to assist and provide guidance and support to build knowledge of Workday and to support self-service and the timely system processing of transactions
Input complex changes on employee data to HR system (Workday), ensuring accuracy and compliance with legislation, audit and employee contractual terms and conditions.
Undertake comprehensive audit of employee transactions prior to completion of the Workday people Services approval step within Workday. Resolve any issues before approval is submitted and provide manager support where required.
Maintain updated E-file system for employees and upload documents to the files as necessary.
Production and tracking of HR correspondence related to an employee’s lifecycle.
Manage cases within the case management system (Service Now), ensure customers are informed and queries raised are responded to in a confident, informed and timely manner. Ensure SLAs are met, and customer satisfaction surveys reflect that People Services provides a high-quality level of service
Monitor a smooth, accurate and timely flow of HR information to key stakeholders such as our Payroll and Finance teams
Undertake all immigration tasks as required to be able to ensure compliance to legislation. This includes, but is not limited to, Visa applications, renewals, Right to Work and input into external systems
Ensure adherence to audit and regulatory requirements both internal and external (GDPR and SOX) ensuring the Company is compliant and risks are mitigated
Maintain & build on People Services’ reputation for providing a quality administrative service
A team player with excellent administrative, organisational and time management skills, with the ability to manage several tasks simultaneously whilst paying attention to detail to ensure high accuracy levels.
Possesses exceptional customer care and communication skills to communicate with all levels of employees including the leadership team
Pro-active and helpful, with a can-do attitude, along with a friendly, positive and professional approach
Ability to consistently deliver excellent customer service
An intuitive, analytical and pro-active approach to day-to-day work practices
Ability to identify and drive continuous improvement opportunities
A keen eye for detail and ability to demonstrate initiative.
Experience of working to, and consistently meeting challenging deadlines
Good literacy and numeracy skills with a confidence to work with numbers and data
CIPD Level 3 or above, preferred but not essential
Your benefits will include:
Helping our employees achieve a healthy work-life balance is important to us. If you join AECOM, as well as receiving a competitive salary, you’ll also be able to explore flexible working arrangements through our FREEDOM TO GROW
You’ll also be able to give back to communities with up to two paid CSR days each year. Through our charity, The AECOM Foundation, you can volunteer to support children in developing countries. And if you’re a member of the Reserve Forces you’ll receive an additional 15 days paid leave for training commitments.
What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Administrative Support / Secretarial
Business Line Geography OH
Business Group Design and Consulting Services Group (DCS)
Country United Kingdom
Position Status Full-Time
Requisition/Vacancy No. 253264BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.