O2C Manager, Global Pool Billing - Military veterans preferred

AECOM (www.aecom.com)


  full-time   employee

Taguig City

Philippines - Manila, Taguig City

Job Summary

The role will manage the Global Pool Billing Processes. The role will be overseeing the Billing processes and sub-processes with a team of project billers who will perform variety of operational activities that support the completion of Finance activities in compliance with the service level agreement. The role will have a critical role in executing strategic Finance Transformation initiatives and continuous improvements as well as managing the appropriate metrics to ensure the right level of service delivery.

  • Accountable for establishing goals and objectives of the team and providing proper level of support to ensure achievement of set goals and objectives.

  • Oversee processes and develop plans to ensure timely and accurate completion of services in accordance with existing policies and procedures.

  • Manage the team’s daily workload and ensure a balanced workload amongst billers & team leaders to ensure achievement of monthly KPIs/SLAs.

  • Manage and act as escalation point for complex issues within the team and make the right decisions

  • Work with Service Delivery Lead – O2C, Manila Center Head, O2C Global Process Owners and other O2C key stakeholders across all AECOM GBS Delivery Centers to ensure delivery of required service level agreements and to execute necessary operational improvement plans.

  • Create and develop operational dashboard and reports which will aid in critical analysis of current situation, issues and gaps.

  • Execute strategic Finance transformation initiatives and continuous improvements to further bring value-added contribution to the business.

  • Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.

  • Plan and develop multiple short to medium term projects and contribute to long term initiatives planning. Lead moderate to complex projects as required by the business.

  • Recommend and develop controls and procedures so team will adhere to all Sarbanes-Oxley, internal policies, audit procedures and regulations to ensure full compliance with established control points.

  • Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.

  • Accountable for the team’s business continuity strategy planning and execution.

  • Responsible for managing transition-related activities such as opportunity assessment, transition planning and execution, process training, creation of desktop procedures, and post Go-live activities.

  • Prepare and periodically review applicability of Service Catalog, Statement of Work, Desktop Procedures including KPIs & SLAs.

  • Actively manage talent by recruiting and retaining high caliber individuals and by building people capability including the strategies for the execution of goals and objectives.

  • Ensure the quality of invoicing & provide training if necessary.

Minimum Requirements

  • Bachelor's degree in Accounting/Finance/Business or other equivalent courses.

  • 8+ years of relevant experience in end-to-end Collections/Accounts Receivable/Order-to-Cash in a medium or large size company, including at least 3 years of managerial experience.

  • In-depth experience in driving and executing transformation programs.

  • Extensive knowledge of accounts receivable processes with strong understanding of accounting principles and

  • In-depth leadership experience in a shared service or BPO environment.

  • Experience with large company ERP systems – e.g.. Oracle, SAP, Blackline, etc.

  • Strong working knowledge of U.S. Generally Accepted Accounting Principles (GAAP).

  • Intermediate to advanced Excel skills and other MS Office applications.

Preferred Qualifications

  • Ability to translate strategies and goals into actionable plans and measurable results. (Strategic Decision Making)

  • Ability to drive to create experiences and opportunities that will lead to innovation. Ability to guide and influence other to navigate change. (Leading Change)

  • Ability to oversee day-to-day operational requirements and varied projects that are aligned with the functional goals and objectives. (Operational Management)

  • Ability to clearly define objectives and set medium to long-term targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing)

  • Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to promote a culture of honest, open, and transparent communication. (Communication)

  • Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)

  • Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and has the ability to derive, develop, and recommend solutions for recurring and unique scenarios. (Problem Solving)

  • Ability to gather, integrate, validate, and analyze wide range of relevant data to develop and communicate resolutions, findings, and recommendations. (Analytical Thinking)

  • Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. Ability to provide regular feedback, guidance, and support to direct reports to achieve desired performance and output. (Results Oriented)

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Finance and Accounting

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country Philippines

Position Status Full-Time

Requisition/Vacancy No. 254280BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.