HR Business Partner - Military veterans preferred

Position Summary: Under limited supervision, with independent judgment and decision-making the Senior HRBP is responsible for the delivery of customized service solutions that positively impact our client's businesses that results in client retention and growth. Proactively consult and regularly follow-up with clients to develop, implement and monitor Human Resource related deliverables. Identify legal requirements affecting Human Resource functions and ensure client's policies, procedures and actions are in compliance.

Essential Job Functions:
� Develop and maintain effective relationships with client owners, client appointed contacts and/or on-site supervisors, provide sound guidance and value-added solutions that contribute to client's success and growth of their business which results in high customer satisfaction and retention.
o Interact with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives.
o Work proactively with clients to provide information and best practices to reduce liability.
o Provide customized solutions in accordance with internal standards and HR best practices, prompt issue resolution, timely follow-up and proactive recommendations that enhance communication, productivity, organizational culture and work practices and reduce liability. Solutions include, but are not limited to, handbooks, job descriptions, performance evaluation systems, compensation plans, hiring/onboarding processes, succession planning.
o Recommend training to improve business operations and minimize liability.
o Properly and timely document all client related interactions in the HRIS.
� Identify legal and regulatory compliance concerns related to employee relations and partner with clients to conduct employee coaching, counseling, reduction in force decisions, termination analysis and acts as point of communication between affected employee and client if needed.
� Manage and resolve complex employee relations issues and conduct effective, thorough and objective investigations.
� Participate in prospect meetings with sales and service team members in order to provide insight on potential benefit to prospective client.
� Process subpoenas within the given deadline.
� Escalate complex client issues and follow through to resolution, ensuring appropriate communication to all involved parties. Must adjust effectively while working with different clients who have different structures, processes, requirements or cultures.
� Conduct exit interviews as needed.
� Provide mentoring to HRBP's.
� Build, maintain and promote relationships with team members, peers across disciplines, sales staff and all other company team members ensuring effective coordination of communications and services affecting clients.
� Attend webinars, seminars and other trainings to stay up to date on laws and best practices.
� Special projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities:
� Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required. Understanding of multi-state employment laws preferred.
� Working knowledge of multiple human resource disciplines, including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
� Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures. Bilingual capabilities (English/Spanish) are preferred.
� Adheres to KPIs and SOPs according to guidelines established
� Ability to apply change management initiatives to assist in business transformation.
� Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
� Ability to make proper judgment calls when presented with a situation/problem.
� Strong sense of business ethics including the ability to handle confidential information appropriately.
� Able to effectively manage multiple projects and attend to daily HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
� Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
� Outstanding business acumen with the ability to understand and operate from the perspective of the business owner.
� Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills.
� Ability to research and analyze various types of data.
� Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
� Ability to deal with frequent interruptions, changes, delays or unexpected events.
� Strong organizational, analytical, and problem-solving skills.
� Demonstrated ability to learn quickly.
� Ability to collaborate with others.
� Demonstrated ability to consult effectively with all levels of management with multiple conflicting priorities.
� Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities.

Education and Experience:
� BA degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
� Minimum of five years of related Human Resources experience required.
� Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
� PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.
� Bilingual Spanish preferred.
� Consulting experience and/or PEO experience preferred.
� Proficiency with Microsoft Office software (Outlook, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. PRISM experience preferred.