Service Desk Night Shift Lead - Military veterans preferred

2021-09-11
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20006
United States

Description

SAIC is seeking an IT Service Desk Night Shift Lead to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend and holiday rotations.

Description of Duties:

  • Maintain shift schedules, monitor time and attendance for employees.
  • Distribute work assignments based on priority, roles and skills.
  • Supervise, provide training and assist with tasks as necessary.
  • Mentor and provide feedback for performance evaluations.
  • Perform service desk tasks as necessary.

Qualifications

Required Education & Experience

  • AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.
  • Experience leading a team of 15-25 employees.
  • Experience in personnel management.
  • Ability to escalate program issues to management for assistance.
  • Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.
  • Excellent communication and interpersonal skills.

 Required Clearance

  • Interim Secret clearance to start work. Must be able to receive final Secret clearance.

Desired Experience and Certifications

  • Help Desk Institute (HDI) or Service Desk Institute (SDI) certification
  • ITIL Foundations Certification
  • Experience with ServiceNow

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.
COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.