Client Services Specialist - Military veterans preferred

2021-09-13
Black Box Corp (www.blackboxcorp.com)
Telecommunications

/yr

  full-time   employee


Pennsylvania, United States
Pennsylvania
United States

The position is an end user support role primarily responsible for computer configuration, deployment and troubleshooting of computer equipment for Black Box employees in a Windows networked environment.

This is an on-site position based at our office in Lawrence, PA which sits between Bridgeville and Canonsburg, PA of the south hills of Pittsburgh.

Qualifications:

Associates degree in computer science or other technical discipline strongly preferred, or equivalent, relevant experience
1-3 years relevant work experience
2 years of experience with PC/network environment
Experience with Windows imaging and workstation deployments
Extensive experience with Win7/10 OS â?? Control panel, System settings, networking, device manager
Working knowledge of Office, AD, AnyConnect, WebEx, Jabber, Encryption, AV, Citrix, VPN and Wi-Fi
Experience with Altiris, scripting and PowerShell a plus
Comfortable working independently in a fast paced office setting while supporting a wide variety of job roles
Proficient in time-management and the ability to multitask and prioritize assigned duties
Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills
Self-motivated, enthusiastic, solid problem solving skills, detail oriented, willing to learn and a desire to succeed
Job Responsibilities:

Configure, test and deploy hardware and software to users both locally and remotely
Collect, test, refurbish and track desktop and laptop computers
Perform local and remote end user support on Windows 10 computers
Create, monitor, update, and close tickets using Service Now ticketing system
Respond to management requests and service issues in a timely and professional manner
Adhere to Black Box corporate, technology and security policies at all times while performing daily functions
About Us
What's in it for You?

Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.


About Black Box

Black Box® is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.