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Network Technician L2 â?? Data Center - Military veterans preferred

Black Box Corp (
Computers/Information Technology


  full-time   employee

United States

The Data Center Network Technician II delivers and configures network infrastructure equipment, services and solutions needed to support client data center systems and environments. They also perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as servers, storage, network equipment and/or other telecommunications and network devices.

Location: Onsite at Customer - Seattle, WA


Essential Functions:

On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions.
Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets.
Employ appropriate troubleshooting techniques for network performance issues and Ensure the data network and all related equipment are in optimal working condition.
Perform network closet clean-up, switch port optimization, and survey work as needed.
Utilize network monitoring software tool during maintenance windows to ensure that all monitored network equipment is functioning in accordance with our clients' standards and SLAs, both before and after changes are made.
Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of advanced services such as:
Servers (Virtual & Physical)
Storage & Backup Devices
Server Appliances
Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
Tape Storage Units
Power Distribution Units rated 3KVA and below
SAN Fabric Switches
Network Switches
KVM Units
WAN Optimization Devices
Access Points
Cables which connect the device to itself, a peripheral, or a power/network port
Propose and implement hardware and software upgrades that will improve the performance and reliability of the network system.
Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
Education Requirements:

Associate degree or Certification in a technology services/technical discipline, or equivalent work experience
Experience Requirements:

5+ years' data networking experience in a data center environment or related IT technician environment.
Experience in using a laptop to set configurations on equipment such as routers, switches and other components of an IP Network.
Proven ability to make software changes (upload, download & SW regression) and installing new software and hardware into various devices such as PCs, routers, servers, etc.
Other Qualifications, Skills & Certifications:

CCNA, Server+, Network+, ITIL Foundations
Valid Driver's license may be required.
About Us
What's in it for You?

Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box® is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

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