SCA Telecommunications Mechanic I
- Military veterans preferred
2021-09-15 SAIC (www.saic.com)
Stennis Space Center Mississippi 39529 United States
SAIC has an immediate need for an Entry Level Voice Over IP & Field Technician to support the NASA Integrated Communications Services (NICS) contract at NASA’s Stennis Space Center in Mississippi. The NICS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide.The NICS team has a vital role providing the physical security technology infrastructure that protects NASA’s people, property, and assets.
Major Duties and Responsibilities:
Provide overall system administration for Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express and related systems, setup and configure Analog and VoIP phones
Manage assigned trouble tickets and provide timely resolution to problems in accordance with service level agreements. Resolve break/fixes and provide move/add/change/deactivation requests for all telecommunications systems. Remedy application experience a plus.
Provide field service support for large campus environment (5000~ end users) which includes lifting equipment (Must be able to lift 30lbs)
Provide Tier II support; resolve incidents and work change tickets
Secure and inventory telecom equipment, including telephones, and other telephony equipment
Provide after-hours on-call incident response resolution and project work
Comply with NASA Agency IT security policies
Maintains customer rapport by listening to and resolving concerns; answering questions.
Maintains safe work environment by following standards and policies.
Related 1-3 years field and technical experience
1-2 years of Cisco Call Manager, Cisco Unified Contact Center Express and Unity Connection experience or equivalent vocational or accredited education focusing on networking and VoIP
Dial plan management (route lists, route groups, route patterns)
Single Cluster and Multi-cluster deployments
Voice and Analog Gateways, PBX interfacing
Disaster Recovery System
Jabber clients for Windows, Mac, and mobile devices
Understanding of call center operations
Familiarity with Telecommunications test tools (Tone Generator, Punch Down tool, Snips etc)
Good Basic understanding of network infrastructure hardware
Must be able to route circuits, trunks and channels to satisfy customer requirements
Telephony related trouble shooting skills
Must be flexible in a fluid environment and able to handle last minute requirements and priority changes.
Team player with strong technical and interpersonal skills
Ability to communicate and interact effectively with customers and IT infrastructure team members
Ability to develop briefings and present them to all levels of contract management and the customer
Basic proficiency with MS Office products
Valid motor vehicle driver’s license
COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.