Knowledge Management Specialist - Military veterans preferred

Job Summary

AECOM is seeking a Knowledge Management Specialist to be based in Manila, Philippines

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description:

This role is primarily responsible to provide support for knowledge management, marketing, and business development systems. Key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

Responsibilities:

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects

• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines

• Develop and maintain reports on staff breakdowns with various parameters including location, business line, and region

• Manage project profiles content and data including description summaries and metadata essential to searching and reporting

• Research large-dollar projects to find online content and add it to the description

• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role

• Conduct searches and produce export summary reports

• Update and maintain opportunity record and proposal libraries post submission

• Modify and create SharePoint site pages, libraries, and other site applications

• Update and maintain links, add new content to libraries as requested

• Perform site analytics and research to improve site content, access, and awareness

• Review the knowledge base to identify areas that need to be updated and expanded

• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives

• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks

• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting

• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum

• Manage post-event data, attendance records, and other key metrics

• Collaborate with Systems team in managing CRM administration including dashboard creation and modification

• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed

• Maintain current processes and incorporate documentation updates as required

• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity

• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

Minimum Requirements

• Bachelor’s Degree in Marketing, Business, Communications, Journalism, IT, or other similar courses

• At least 5years of relevant professional experience in a corporate environment, outsourcing, shared services, or other similar models

• Intermediate proficiency in MS Office tools and experience with O365 and SharePoint site development

• Candidate must be open to work on a night shift schedule from 10pm to 7am

Preferred Qualifications

• Proposal support experience is preferred

• Experience with CRM systems administration, such Salesforce is preferred

• Advanced skills in Adobe Creative specifically InDesign is preferred

• Similar industry experience will be an advantage

• Coding experience in Excel is nice to have

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Business Development

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country Philippines

Position Status Full Time

Requisition/Vacancy No. 254305BR

Virtual: Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.