Washington District of Columbia 20005 United States
Description
SAIC is looking for a Site Support I to join our Pension Benefit Guaranty Corporation (PBGC) team in Washington, DC. This individual will interface with all employees assigned to a designated work location to support the employee and customer IT requirements and issues.
Responsible for ensure smooth IT operations at the workforce assigned to designated work locations and/or remote access needs.
Key interface for user support on new accounts, issuing new desktop/laptop, phone and mobile devices and software needs.
IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, phones, printers, AV and VTC and Software systems.
IT support for customer meeting and conferencing needs for daily meetings requiring IT networks, AV, and VTC needs.
Interfaces with the employees/customers to ensure new IT systems (HW, SW and networks) are coordinated through all corporate interfaces (Security, ITO Directorates).
Conducts on-site installation and testing of IT equipment to ensure proper working order.
Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
Plans, prepares and conducts on-the-job training as required in support of the foregoing activities.
Additionally, may interact with more seasoned IT personnel and potentially the customer when the customer’s problem cannot be resolved directly.
Could support across multiple site locations, as well as remote and offsite employee issues.
Qualifications
AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
Must be able to obtain a Public Trust Clearance
COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
