full-time employee contract
United States of America - Texas, San Antonio
AECOM is seeking a Control Room Operator to be based in San Antonio, Texas.
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Control Room Operators, these positions are responsible for monitoring and reporting incidents on the Fort Worth area highways. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents, lane closures and monitor congestion. Once the Operator has confirmed the information, respective first responder agencies are notified along with the distribution of traveler information to motorists through various methods including electronic message signs and internet outlets.
Other responsibilities include:
Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews and TMC Lonestar software.
Managing and logging events and congestion using the TMC software, and ITS devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and Dynamic Message signs (DMS).
Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
Detecting, confirming and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, VDS, DMS).
Coordinating with internal operations staff on all control room activities while communicating essential and timely incident data with external clients at regional traffic operations centers.
Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.
May be subject to short or no-notice work assignments
Controlled, indoor environment with dimmed lighting
Significant periods of sitting, CCTV monitor viewing, and data entry
Heavy telephone and computer usage
Closely supervised shift schedule; monitored performance with routine evaluation
A working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services
An intimate knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available
An ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, motorist assist vehicles and computer databases
Knowledge of personal computers and software, MS Office
An ability to work calmly and accurately under intense pressure
Associates degree or equivalent mix of education and practical experience
This position does not include sponsorship for United States work authorization.
Relocation assistance is not provided for this role.
What We Offer
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Transportation Operations Management / Traffic Monitoring
Business Line Transportation
Business Group Design and Consulting Services Group (DCS)
Country United States of America
Position Status Full Time
Requisition/Vacancy No. 258316BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.