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HELP DESK SPECIALIST / SERVICE DESK TECHNICIAN - (402) - Military veterans preferred

2022-05-07
EPS Corporation (www.epscorp.com)
Computers/Information Technology

/yr

  full-time   part-time   employee   contract


Tinton Falls
New Jersey
07724
United States

EPS is looking for Help desk specialist /Service desk technician for multiple positions in Bahrain. Candidates will be working in Department of Defense Education Activity (DoDEA) Information Technology Support Services (ITSS).

Responsibilities:

Provide IT contract support services for administrative and school communities.
Provide end-user computing support
Part of IT Service desk to deploy end-user computers and software, install/configure hardware peripherals, manage end-user Active Directory (AD) Accounts, image computer, perform patch management, support student assessment testing, provide surge support, support O365 business collaboration suite and support Voice over Internet Protocol (VoIP) telephony.
Provide supplemental Senior Network Administration Services
Provide integration and configuration support to Visual Display devices (i.e. Interactive Flat Panel, Computer displays, document cameras) and peripherals used to support classroom instruction and administrative offices, i.e. document cameras, printers, scanners, multi-function copier scanners, webcams, FIPS-140 encrypted USB drives, microscopes and temperature probes.
Create/modify/manage all Non-Privileged Active Directory accounts
Perform End-User Computer Management to include installing baseline image and software, managing AD configuration, and troubleshooting issues.
Test patches or configuration changes required by Information Assurance Vulnerability Management (IAVM) notices and document the testing in the IT Service Management (ITSM) system,
Manage policies, applications (apps), and settings for all Windows 10 devices including shared devices, from a web-based portal. Simplify group creation for use with Office 365 apps like Microsoft Teams and OneNote Class Notebooks.
Be familiar with voice and VoIP instruments, Cisco call manager, and cellular mobile device configurations (includes IOS, Android and Microsoft devices managed using MobileIron). Support and assist with local telephone services provided in the various military communities.
Relocate, remove, or reconfigure hardware and software. When this involves more than one system it will be coordinated with the appropriate regional customer support liaison.
Provide quick response that can be handled remotely, by e-mail, telephonically or at the customer's desk depending on the nature of the problem. Contractor employees are responsible for own tasks and working tickets.


Requirements
Qualifications/Experience:

1-3+ Years of Experience of professional help desk ,
CompTIA Security+ CE certifications or better,
US DOD Secret Clearance,
US Citizen.
Education: minimum High School Diploma or equivalent

General Knowledge and Skills:

Ability to work in a challenging environment producing positive results that demonstrates a high degree of attention to quality, detail, correctness and deadlines in a multi-tasking, priority changing environment.
Basic application skill set including MS Windows Operating System and MS Office Suite.
Must be able to work with a variety of people and departments, and maintain confidentiality.
Candidate must have analytical skills to resolve end user issues and solid written and verbal communication skills.
Solid written, verbal and analytical skills are a must.
Proactive team player who can work both independently and within a team environment.
Basic Active Directory Knowledge
Excellent organizational skills
Experience in customer facing role either remote or face to face.
Ability to follow step by step instructions.
Problem solving skills.
Accuracy in data entry.
Fluency in English and ability to speak and write in English.
If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation.



VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA
Minority / Female / Veteran / Disabled / LGBT are encouraged to apply


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