CMDB Analyst - Military veterans preferred



  full-time   employee

United States


This position is responsible for providing senior business analyst services to support Configuration Management Database (CMDB) and ServiceNow implementations in a government environment and includes the following responsibilities


  • Provide business analysis and system analyst support as required
  • Analyze change requests to ensure the correct configuration item (CI) is selected and update the CMDB within ServiceNow as appropriate
  • Create and monitor quality reports and perform data audits within ServiceNow CMDB health, taking action as required
  • Identify and support the implementation of improvements to the CMDB and Servicenow environments as required
  • Serve as a primary point of contact in the environment for questions, reports, training, enhancement requests and issues related to the CMDB
  • Coordinate with other teams as needed
  • Work with technical teams to troubleshoot and improve automated sources of data into the CMDB
  • Create reports and dashboards as required to support CMDB metrics and data requests
  • Support mapping and architecture of CIs by linking them to the appropriate upstream and downstream devices, applications and services



  • 2-4 years of experience in performing business and system analysis, and software engineering
  • High level of Excel proficiency to support data analytics
  • Attention to detail and recordkeeping
  • Good communication and interpersonal skills
  • Strong logic, organizational and analytical skills
  • Strong work ethic with a focus on quality, results and customer satisfaction



  • Understanding of programming and IT software engineering
  • ITIL Foundations certification



  • B.S. in Computer Science or equivalent technical field
  • Ability to obtain a Public Trust (pass a NACI Background Investigation)



  • Citizenship: US Citizen, Permanent Resident or Green Card Holder
  • Location:  Vienna, VA
  • Telecommuting:  Yes
  • Work Hours:  40 hours per week
  • Travel: Minimal

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.