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Community Associate- Marketing - Military veterans preferred

2022-01-14
Synopsys (synopsys.com)
Sales/Marketing

/yr

  full-time   employee


Mountain View
California
94043
United States

As a Community Associate, you will help execute the strategy of the Synopsys Software Integrity Community. This resource is crucial in driving key initiatives within our self-service, scale, customer advocacy, acquisition, and adoption programs. We're seeking someone who is passionate about relationship building, is an advocate for our users and has excellent written and verbal communication skills.

Responsibilities
Assisting in day-to-day community operations and requests
Community moderation and connecting customers with the appropriate teams
Content and knowledgebase management
Helping to head up the charge in localizing the community for global audiences
Analyze audience interactions weekly and provide recommendations on improvements for future interactions
Help to troubleshoot and reproduce potential bugs raised by internal users as well as customers

Nice to Have
Fluent Japanese and/or Chinese
CSS knowledge

Knowledge & Skills
2+ years of experience in Customer Service, Administrative Assistant or related position.
You're comfortable talking to customers and are motivated by making them successful
Experience building and creating engaging content for key stakeholders.
Dynamic understanding of the technology space
Experience with community enabling platforms: managing events on Zoom/equivalent platforms as well as experience with Salesforce/Slack/Teams/other communication platforms.
Excellent project management and customer service skills.
Exceptional written and oral communication skills.
Exceptional prioritization and organizational skills.
Strategic thinker with the ability to synthesize information to obtain buy-in.
Self-starter
Adaptability and eagerness to influence.

Our Software Security and Quality business is all about building secure softwareâ??faster. That starts with our static analysis, software composition analysis, and dynamic analysis. So our customers can build security and quality into the DNA of their code at any stage of the software development lifecycle and across the supply chain. All while minimizing risks and maximizing speed of application development.

At Synopsys, we're at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we're powering it all with the world's most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

Stay Connected: Join our Talent Community

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability

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