Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved.
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
ManTech is seeking a motivated, mission- oriented Customer Technical Support Help Desk Lead in the Chantilly, VA area to provide unparalleled support to our customer. Positions within this large intelligence community program will cover the full life-cycle of development, enhancements and maintenance of a suite of critical customer applications and infrastructure across the development, test/staging, and production environments. Program offers many opportunities for career growth and variety from technical experiences to team lead and management opportunities.
Responsibilities include, but are not limited to:
Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems-Requires specialized depth and/or breadth of expertise
Interprets internal or external business issues and recommends best practices
Solves complex problems; takes a broad perspective to identify innovative solutions
Works independently, with guidance in only the most complex situations
May lead functional teams or projects
Requires depth and/or breadth of expertise in own specialized area and general knowledge of related areas
Interprets internal/external business challenges and recommends best practices to improve products, processes, or services
May lead teams or projects with moderate resource requirements, risk, and/or complexity
Leads others to solve complex problems; uses analytical thinking, tools, and judgement to identify innovative solutions
Impacts the achievement of customer, operational, project or service objectives; work is guided by department objectives
Communicates complex concepts; anticipates potential objections and influences others to adopt a different point of view
Minimum Education Required:
Security Clearance Requirements:
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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