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Field Service Technician for Safes - Company Vehicle Included! - Military veterans preferred

Cennox (

$20-$25 /hr

  full-time   employee

United States


Cennox wants all employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Therefore, everyone is encouraged to apply for employment with Cennox.

Per upcoming Federal mandates, a COVID-19 Vaccination will be required to be eligible for employment.

Cennox is currently seeking a Field Service Technician based in the Philly, PA area to service customers by determining issues with products, resolving problems, performing preventative maintenance, installation and training customer on the proper use of equipment. This full-time position offers a company vehicle, competitive pay and benefits package, paid training, and the chance to become part of a rapidly growing company!

Position Summary:
As a Field Service Technician, you will be responsible for supporting the commercial services department by providing quality service on our various projects. This person will be self-motivated, have a strong desire to learn a trade, and have the willingness to be part of a team that exceeds our customers' expectations.

Duties and Responsibilities:
Provide onsite technical support and repairs of customers' equipment, may include training customers on proper use of equipment
Communicate with Dispatch to maximize productivity. Provide detailed documentation of troubleshooting, repairs performed, parts used, and current status of equipment. Keep reports of service requests and complaints
Drive company vehicle to various customer locations as directed by Dispatch. Be readily available to accept repair, install, and/or preventative maintenance calls from Dispatch
Report defective material or inaccuracies
Organize and manage paperwork, inventory tools and parts
Initiate orders for replacement parts and/or for correcting orders (shortages, wrong item shipped, etc.)
Perform required administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysis
Provide weekly vehicle maintenance
Performs other duties as assigned

Smart-phone familiarity and technologically savvy
Working knowledge of Microsoft Office (Word, Outlook, Excel)
Experience with mapping and routing applications such as MapPoint or Google Maps
Mechanical/technological/electrical aptitude
Ability to complete the work on small, moving parts accurately and carefully
Good organizational skills
Ability to interpret written instructions and documents
Ability to learn through telephone training
Ability to work independently with minimum supervision
Ability to communicate and provide excellent customer service
Valid driver's license and driving record in Good Standing
Ability to maintain a reliable vehicle and appropriate liability vehicle insurance to perform work in the area, as deemed appropriate by Cennox liability insurance policy, currently in place and as amended in the future
Subject to pre-employment drug and alcohol testing requirements, as well as at random, reasonable suspicion, and post-accident drug and alcohol tests as deemed appropriate by Cennox current approved drug testing policy

3+ years' experience with low voltage electronics, mechanical systems, and computer experience
Experience with alarm/CCTV systems, Safe or ATM technical experience is a plus
3+ years of previous field service experience, preferred
Military experience is a plus

High school diploma or equivalent

Physical Requirements:
Ability to lift and move 50 or more pounds
Ability to work indoors and outside (including during inclement weather)
Ability to stand for long periods of time
Ability to sit and drive vehicle with extensive travel
Ability to climb, bend, stoop, and reach freely
Must have good hand-eye coordination
Vision correctable to 20/20

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