IT Hardware Technician
- Military veterans preferred
2022-05-05 SAIC (www.saic.com)
Oklahoma City Oklahoma 73179 United States
SAIC has an opportunity for an IT Hardware Technician in Oklahoma City, OK!
Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA ISC.
Duties include diagnosing and resolving user reported issues including desktops, laptops, network connectivity, Windows OS issues and much more.
Applicant will provide tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.
Excellent interpersonal and communication skills, both oral and written are required for customer interactions.
Strong initiative, teamwork and problem solving skills are also required.
Handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of desktop PC, telephone, and peripheral equipment and systems.
Conducts installation and testing of equipment to ensure proper working order.
Isolates equipment start-up malfunctions and takes corrective action.
May make technical presentations and has a strong knowledge of products.
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
Use remote control tools to assist end users when needed
Build and configure PCs and laptops for deployment to users
Loading and configuring end user device software
Create and/or update tickets with details of worked performed to restore service or satisfy customer request in ticket tracking system
Act as Tier II agent when additional subject matter expertise is required, performing analysis and actions at the direction of higher Tiered support agents, as required
Work with the customer, users, and other supporting engineers to effectively analyze user requirements, user stories, and operations concepts and apply IT solutions to identified issues
Act as a technical resource to others to resolve problems, errors, or other related issues
Anticipate customer needs and proactively identifies solutions
Provide feedback and insight to enable development of user training guides and videos
Required Education, Certifications, & Experience
High School and eleven (11) years experience performing in a technical role; Associates Degree in related discipline and ten (10) years related experience OR, Bachelors Degree in related discipline and three (3) years related experience.
HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire.
Prior Help Desk Support / Desktop Support experience
Windows 10 experience
The ability to work independently with minimal supervision and professionally represent the program
Highly motivated individual willing to learn and apply new concepts, tools, and software
Good verbal and written communication skills, especially with other organizations
Good problem solving and troubleshooting skills
Ability to work effectively in a team setting
The ability to obtain an Interim Public Trust clearance prior to starting work.
A+, or other technical certification
Customer friendly attitude
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.