Supportive Services Credentialist - Military veterans preferred

Description
Do you enjoy verifying and comparing documents and information? Do you like communicating with medical professionals? Are you customer service-driven? Are you tired of the "grind" and ready for a healthy work/life balance? FSMB is looking for a Support Services Credentialist to help advance our vision of protecting the public and promoting quality healthcare.



Who are you?

You possess excellent written and oral communication skills. You have the ability to scrutinize and compare documents according to established procedures. You are a problem solver with good decision-making and analytical skills. Your strong customer service skills enable you to prioritize job responsibilities, make judgments with a minimum of supervision and effectively listen and respond to telephone calls from physicians. You possess excellent interpersonal and organizational skills with a demonstrated ability to work professionally and productively. You are ready for a healthy work/life balance that fulfills you at work and allows you to leave "the office" at the office each day.



What will you do?

Process Medical and Graduate Medical Education (GME) documents received electronically or through mail
Communicate with medical professionals and/or external organizations including but not limited to registrars, medical and graduate medical education programs, third party medical professional staffing agencies
Perform follow-up duties for credentialing verification information
Process payments (check or credit card) for verification requests sent to institutions
Order and validate exam information based on state board requirements required for FCVS applications from appropriate organizations i.e. National Board Medical Education (NBME), National Board Osteopathic Medical Education (NBOME), License Medical Council of Canada (LMCC) and other state or medical board exam repositories
Use ECFMG EMED software for International Medical Graduate verification requests
Maintain Institution Medical Codes i.e. Pre-Med, Medical and GME Tables as needed
Process electronic transcripts and physician assistant specific documents
Process payments and requests for verifications from the Closed Program repository
Manage and resolve Proactive reporting email requests between FCVS and the reporting institution through the appropriate system/process (DocuSign, Entity Connect, Proactive Reporting, Perceptive workflow)
Provide internal/external customer service according to established guidelines
What can you bring to the role?

Associate's degree or 3-4 years related work experience
3-4 years of office experience including 2+ years credentialing experience
Excellent interpersonal, verbal, and written communication skills
Customer service skills, preferably in health care or professional association setting
Typing/data entry skills of 45-50 wpm
Working knowledge of Windows environment, preferably with Microsoft Office
Strong knowledge of FCVS workflow process and documentation requirements preferred
What do we offer?

At FSMB, you work in an environment that feels like family. FSMB offers a hybrid work environment, which includes work-from-home and on-site workdays. Physical presence at the office is an essential job function of this role which the FSMB deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture. The team has frequent get-togethers such as pot-luck lunches, and FSMB often hosts friendly departmental competitions including chili cook-offs, ping-pong tournaments, and Halloween decorating competitions (on hold during Covid).



In addition, we offer:

FSMB offers a hybrid work environment, which includes telework and on-site workdays. Physical presence at the office is an essential job function of this role which the FSMB deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.
Generous vacation plus paid holidays
401K with generous employer match
10% in profit sharing
Medical / Dental / Vision / Life Insurance
Onsite fitness facility
Tuition Reimbursement
FSMB is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or status as a protected veteran.