Examination Specialist II - Military veterans preferred

Candidate Resources, Inc. (www.criw.com)
Administrative Support


  full-time   employee

United States

Do you love reviewing and processing information? Are you customer service-driven? Are you tired of the "grind" and ready for a healthy work/life balance? FSMB is looking for an Examinations Specialist to help advance our vision of protecting the public and promoting quality healthcare.

Who are you?

You are a team player who is task-driven. You have a keen eye for details and enjoy processing information. You enjoy helping people and solving problems, over the phone and via email. You are articulate and have customer service experience and enjoy working individually and as part of a team.

What will you do?

Process United States Medical Licensing Examination (USMLE) Step 3 and Special Purpose Examination (SPEX) applications, including verifying eligibility, managing queues, and communicating with applicants
Verify and update applicant information (both USMLE and SPEX)
Process cancellation and score recheck requests (both USMLE and SPEX)
Process transcript requests, including communicating with both applicant and recipient
Respond to phone and email inquiries and record the notes in the FSMB CRM (Phaseware)
Process and handle payment issues, manual invoices, and refunds for USMLE Step 3, SPEX, and transcripts
Maintain USMLE and SPEX records in shared databases
Assign identification numbers, as needed, to physicians for all FSMB departments
What can you bring to the role?

High school degree required. Preferred 2-year college degree.
2+ years general office experience
Strong verbal and written communication skills
Attention to detail
What do we offer?

The Federation of State Medical Boards represents the state medical and osteopathic regulatory boards â?? commonly referred to as state medical boards â?? within the United States, its territories and the District of Columbia. It supports its member boards as they fulfill their mandate of protecting the public's health, safety and welfare through the proper licensing, disciplining, and regulation of physicians and, in most jurisdictions, other health care professionals.

At FSMB, you work in an environment that feels like family. We have frequent get-togethers such as pot-luck lunches, and FSMB often hosts friendly departmental competitions including chili cook-offs, ping-pong tournaments, and Halloween decorating competitions (on hold during Covid). In addition, we offer:

FSMB offers a hybrid work environment, which includes telework and on-site workdays. Physical presence at the office is an essential job function of this role which the FSMB deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.
Generous vacation plus paid holidays
401K with generous employer match
10% in profit sharing
Medical / Dental / Vision / Life Insurance
Onsite fitness facility
Tuition Reimbursement
FSMB is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin or status as a protected veteran.