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Manager - Military veterans preferred

2022-04-22
Gordy's (gordys.com)
Supervision/Management

up to $60,000 /yr

  full-time   employee


Fontana
Wisconsin
53120
United States

Gordy's Marina is looking for an individual that possesses a strong work ethic, managerial skills to work as a team leader and the ability to improve the overall operations of the business. This person must be reliable, loyal, and accountable. Coming to work every day with a goal to make the business better must be the attitude of this person.

Areas of Management
â?¢ All Lakefront Marina and Abbey Marina operations
â?¢ Boat Rentals
â?¢ Boat Club
â?¢ Ski School
â?¢ Fuel operations
â?¢ Help with seasonal minor lakefront service.
â?¢ Lakefront summer storage â?? in/out, buoys, lifts.
â?¢ Abbey summer storage â?? cover/uncover services.
â?¢ Fall/Spring set up and takedown â?? piers, fuel, electric, water, etc. at Lakefront and Abbey location.

Customer Service
â?¢ Train and manage the Marina team in customer relations, selling techniques and proper processes.
â?¢ Ensure that the highest levels of customer care is demonstrated by every Marina team member.
â?¢ Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
â?¢ Handle customer complaints that demand management's attention.
â?¢ Ensure that customer's experience at the Marina is of the highest quality.
â?¢ Conduct all business in accordance with the Gordy's Mission and Values.

Operations
â?¢ Strive to streamline operations to make the department as efficient and effective as possible.
â?¢ Drive profitability of the Marina dept by finding ways to increase revenue and/or decrease expenses.
â?¢ Create and implement processes and procedures to ensure consistent methods being used by seasonal staff.
â?¢ Responsible for the management of all Marina inventory including rental boats, boat club boats, ski/wakeboard/tube equipment, cleaning supplies, etc.
â?¢ Ensure policies and procedures are followed by all team members.
â?¢ Ensure the cleanliness and organization of the Marina at all times.
â?¢ Manage all special events organized by the Marina (Big Foot Rec program, Wakeboard Tournament, etc).
â?¢ Help manage the needs of the Marina for the seasonal transitional periods (summer to fall, spring to summer).
â?¢ Make sure that safety is always being demonstrated by all team members.

Employee Relations
â?¢ Manage performance of all seasonal team members (with HR).
â?¢ Ensure Marina team members are properly motivated to execute the operational needs of the department.
â?¢ Manage the seasonal schedule to ensure the Marina is always properly staffed and that there is appropriate coverage.
â?¢ Address team members that are under performing and work with those individuals to improve their performance.
â?¢ Handle employee concerns or complaints fairly and quickly.
â?¢ Improve team morale by recognizing individuals that are exceeding performance expectations.


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