Associate Technical Account Manager - Military veterans preferred

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for dynamic, customer focused, problem solvers to join our growing YES Energy client services team!

What you will do

Provide amazing customer support while accessing the client dashboard
Learn new technology and train clients on Yardi's utility billing tool
Use your research and problem-solving skills to support client properties across the U.S.
Provide excellent follow up and follow through to clients/vendors regarding missing invoices and approvals
Effectively communicate with client properties to perform quality control on billing and ensure key performance indicators are being met
Use your high attention to detail to make necessary changes in the system and scrub data
Follow up on critical communication items with clients and work toward resolution
Use your excellent attention to detail to resolve any billing exceptions and gather missing invoices
Support special projects as needed and prepare for upcoming billing cycles

What you need to have

High school diploma
Three years of experience working in a fast-paced customer centric environment
Familiarity with accounting and billing principles
Proficiency with MS Office Suite and Outlook
Awesome written and verbal communication skills
High comfort level presenting information and interacting with clients using virtual tools
Phenomenal customer service skills and desire to go the extra mile
Excellent attention to detail and ability to follow processes
Ability to manage multiple priorities in a deadline driven environment
Great people skills and strong team orientation
Flexibility, and the ability to manage changing priorities

What would be helpful to have

Bachelor's degree in Business or related field
Prior training experience
Prior property management experience
Yardi Voyager experience

What you get as a Yardi Employee

A great place to work with fantastic people
Ability to learn new technology and develop professionally
Competitive compensation
Comprehensive benefits - Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
$23.75/hr. - $35.62/hr.

At Yardi, we've created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

Please apply at: https://careers.yardi.com/openings/job-posting/YES22118563/