Support Desk Manager -- Up to $80,000 -- Seeking Military Veteran - Military veterans preferred

2022-07-26
7 Eagle Group (www.7eagle.com)
Supervision/Management

$80,000 /yr

  full-time   employee


Hillsboro
Oregon
JPC-931
United States

Requirements:
Servant leadership attitude
Our job is to support/serve our team so they can serve our clients. Listening, understanding and then guiding is how we operate.
Local to Hillsboro, Oregon / Portland Metro Area or willing to relocate
Compensation: Starting at $80,000/year salary + benefits
Medical/Dental Insurance (employee 100% covered)
Life Insurance policy
Company cell phone
Flexible hours
Unlimited time off (with reasonable use clause)

Should have some form of tech support-related experience and some form of team/leadership experience (can be separate). Will be overseeing a team of 10-12 engineers in a 24/7 environment. Engineers are 100% remote, based around the globe.

Duties include:
Bi-weekly one on one meetings with each engineer
Addressing or escalating engineer concerns and issues
Managing schedule to ensure 24/7 coverage
Reviewing support tickets and client responses to ensure high level of support is being provided
Providing guidance or stepping in to communicate with clients on difficult issues รข?? shield and protect the team when necessary