Program Manager Omnichannel Product & Digital Solution Development - Military veterans preferred



  full-time   employee

United States

Job Summary:

Creates and drives end-to-end integrated plans for an omnichannel type solutions. Implements program related activities that generally impact multiple components / processes and the work of own and possibly other units / teams / projects. Typically assigned to strategic / complex undertakings. Receives work in the form of short- and mid-term outcomes that regularly require the application of independent judgment and creativity.

Job Responsibilities:

• Manages Omni-Channel initiatives and integration across the organization. Bridges gaps between functional areas such as Business, Marketing, Product, Engineering and Legal.
• Able to drive program initiatives and deep dive to understand key customer problems and/or business impacts.
• Thinks critically and understands the business needs of a program holistically. Implements on a program plan based on strategic solutions and ensure excellence in day-to-day operations.
• Prepares and communicates program schedules, milestones, budgets and outcomes with stakeholders.
• Manages program issues/risks and provides recommended solutions/course of action. Presents issues and works with management to resolve critical conflicts.
• Interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced technology / business solutions.
• Works across various functional areas and navigate through disparate operating models (e.g., Agile vs. Waterfall)
• Participates in removing barriers to timely and cost effective project completion in alignment to the overall program objectives.
• Coordinates and tracks resources, assets, financials and schedules to ensure timely program outcomes. Assists team members and leaders in making cost / benefit decisions.
• Leads and mentors scrum masters/project managers. Serves as a resource to the team to resolve complex problems.
• Tracks and reports metrics, goals and KPI’s to measure business outcomes.
Basic Qualifications

  • Bachelor's degree and at least 7 years of project/program management experience OR a High School Diploma / GED and at least 10 years of project/program management experience
  • Experience working with matrix teams including teams in different time zones.
  • Experience prioritizing and performing multiple tasks in time-critical situations
  • Experience developing new business models and opportunities; defining, developing, and documenting business requirements and functional specifications.
  • At least 2 years of experience managing project risks.
  • At least 2 years contributing to financial decisions in the workplace.
  • At least 2 years’ experience of direct leadership, indirect leadership and/or cross functional team leadership
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
  • Experience with HTML, CSS, and JavaScript, Java.
  • Experience managing software development projects.
  • Experience and knowledge of JIRA.
  • Knowledge of mobile technologies.
  • Experience with web technologies and online software development practices.
  • Ability to manage highly complex initiatives.