Call Center Pharmacy Technician (Onsite)
- Military veterans preferred
2022-07-25 WALGREENS
Other
/yr
full-time
employee
Chandler Arizona United States
NOTE: This posting is for an onsite position located in our Chandler, AZ Call Center!
Looking for a rewarding career with tons of room for growth? Walgreens will sponsor and provide training for you to obtain your AZ pharmacy technician license!
Job Summary
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third-party rejects and responding to high-volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on the assigned department.
Job Responsibilities
Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
An Equal Opportunity Employer, including disability/veterans About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.
WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.
More company information is available at . Basic Qualifications
High School Diploma or GED.
18 years of age or older.
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
At least 1 year of pharmacy technician experience in a retail or call center environment.
At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
