Gathers requirements using a variety of techniques, including observation, interviews, surveys, questionnaires, and conducting focus groups. Analyzes, classifies and documents project scope and business requirements, and identifies and clarifies functional requirements using conceptual and logical processes. Serves as a bridge/translator between various teams, including the business, operations, IT, and external vendors. Works collaboratively with design, development, QA, and production support staff to ensure business and functional requirements are properly documented, tested, piloted and executed.
Job Responsibilities
Gathers and documents client requirements; helps identify desired results and provides anunderstanding of the opportunity or problem.
Reviews high level test plans, business and system requirements based on quality assurance plans.
Gathers and documents functional requirements from business requirements, including page specsand use cases where needed.
Assists in scope definition and managing initiatives from definition through implementation,providing necessary updates and communications to stakeholders.
Provides basic end-user support in post-deployment phases, and supports the assessment andevaluation feedback process to ensure that the requirements necessary to correct issues areaddressed.
Understands and identifies the correct resources to help define and validate both requirements andspecifications.
Helps identify opportunities for improving efficiency of application portfolio and associated businessprocesses.
Interfaces with stakeholders to answer routine application and requirements questions. Escalatesthe more complex questions, but follows up for resolution.
Works with business owners and operations to review suggestions, system enhancements andproduction issues.
Basic Qualifications
Bachelor’s Degree or High School Diploma / GED and at least 3 years of experience in retail or mailpharmacy.
Ability to elicit requirements from business owners through a variety of methods and to documentrequirements clearly and concisely for stakeholders.
Ability to identify qualitative and quantitative indicators for success.
Experience with requirements specification and development: process/functional requirementsdefinition methods, JAD/RAD sessions, use case development, and process flow diagrams.
Outstanding written and verbal communication skills.
Excellent presentation skills.
Preferred Qualifications
Bachelor’s Degree and at least 2 years of experience working on large-scale technology projects; or,High School Diploma / GED and at least 5 years of experience in retail or mail pharmacy.
Bachelor’s Degree in Computer Science.
Experience with contact center operations and technology.
Experience with voice channel technology.
Knowledge of technical design processes and models.
Knowledge of processes to validate that the requirements have been met.
Experience with Agile and continuous improvement methodologies (Lean Six Sigma).
Experience using consulting skills and developing client relationships.
Experience using analytical skills, tools and techniques to investigate information and to drawconclusions.
Experience in identifying operational issues and recommending and implementing strategies toresolve problems.
Experience working with virtual teams.
Bachelor’s Degree in Computer Science.
The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary between $60,600 and $87,480 plus bonus pursuant to the terms of any bonus plan, if applicable will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here . Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling 1-866-967-5492.
