Coordinator, Consumer Relations - Military veterans preferred

Job Summary

Responsible for coordinating and supporting the development of Consumer Relations and Social Media programs in support of business objectives. Provides prompt and professional communications via email, mail, and phone in response to Consumer Relations questions from the stores, leadership, and internal departments. Develops and prepares reports, performs initial analysis of activity-based data, and supports the enterprise-wide rollout of new products, programs, services into Consumer Relations and social media and Walgreens stores. Responsible for serving as the first point of contact for internal Walgreens customers, including retail locations, corporate facilities, distribution centers and other business groups within the Walgreens family of companies in relations to the Contact Centers.

Job Responsibilities

• Supports the effort to ensure consistency in the development, implementation, and management of new products, programs, and services across several functions within the company.
• Provides prompt and professional communications via email, mail and phone in response to program questions from the stores, leadership and internal departments.
• Gathers and interprets data to support project decision making. Measures and reports on the success of products, programs, and services.
• Coordinates project meetings and prepares content for presentation to key stakeholders.
• Responsible for identifying ways to improve the development, implementation, and operation of new products, programs and services based on market feedback and trends.
• Works closely and collaboratively with Project Leads within the division as well as external stakeholders to meet project goals and to ensure consistency and best practice sharing.

• Bachelor’s degree OR a high school diploma/GED and at least 1 year of experience in the Retail and/or Healthcare industry
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience with MS Office Suite.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

• Experience with MS Visio.
• Experience in retail/pharmacy environment.
• Experience with contact center operations and technology.
• Outstanding written and verbal communication skills.
• Bachelor’s Degree or Technical Training
• Experience in business applications and infrastructure technical support.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience in the use of the Remedy Trouble Ticket system or a similar trouble ticket call answer system.
• Experience participating in formal projects.