Call Center Representative (Onsite) - Military veterans preferred

2022-07-25
WALGREENS
Other

/yr

  full-time   employee


Chandler
Arizona
United States

NOTE: This posting is for an onsite position located in our Chandler, AZ Call Center!

Looking for a rewarding career with tons of room for growth? Walgreens will sponsor and provide training for you to obtain your AZ pharmacy technician license!

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program. This program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.


NEW HIRE BONUS - $1,250
Job Title - Call Center Pharmacy Technician
Location - In office (2225 S Price Rd, Chandler, AZ, 85286)
Paid Training - 7:00am - 330pm (3-4 weeks)
( For scheduling after training, you will need to be available for an 8-hour shift between 6:00 am - 12:00am, that will also include working one weekend day)
Pay - $15/HR (increased to 16/HR after 90 days)
Start Date – ASAP

Job Summary

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third-party rejects and responding to high-volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on the assigned department.

Job Responsibilities

  • Using Walgreens prescription data entry procedures and guidelines processes new patient registration by entering data into the appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.


Basic Qualifications
  • High School Diploma or GED.
  • 18 years of age or older.
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Communicate effectively in writing and verbally.

Preferred Qualifications
  • At least 1 year of pharmacy technician experience in a retail or call center environment.
  • At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
  • Fluency in Spanish and English.
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