Senior Director, Sales Strategy & Sales Operations Lead - Military veterans preferred



  full-time   employee

United States

Job Summary

Responsible for setting the Walgreens Health commercial strategy, including go-to-market strategy to enable a path to value-based arrangements, partnering across WBA, to achieve Walgreens Health financial goals through new client growth. Identifies strategies and investments to create value for Walgreens Health and its potential payer and provider partners. This leader’s remit will include market research, gaining cross-functional alignment, and market & sales feedback to create and take advantage of growth opportunities. Additionally, this leader will help build and leader a sales operation organization focused on project management, contracting products, lines of business and service level agreements, training for the sales organization, and dashboard development and reporting. Assists with developing the contracting and pricing strategy for respective book of business. Accountable for creating the deal story (e.g., how the deal impacts other books of business) and ensures alignment of deal with Segment strategy. Collaborates cross functionally with Product, Clinical, Marketplace, Sales, Finance, Marketing and Pricing colleagues to develop joint account plans that maximize profitability for the customers and segments assigned. Develops knowledge of the accounts assigned including an understanding of account issues, strategies, contract language and actual performance and business metrics.

Job Responsibilities

  • Leads Company approach, key decisions, and execution in a Healthcare segment. Directs segment planning for assigned segment in Company planning cycle.
  • Ensures delivery of assigned segment P&L. Contributes input to budget setting process, adjusting forecast, and strategy to meet/exceed plan. Provides input to top-down revenue, investment, and profit targets related to the segment.
  • Partners with Account Team leadership to ensure execution of major account team plans developed by Account team are aligned with assigned Healthcare segment priorities.
  • Leads business team participation in for development/ access initiatives in segment, including internal preparation, external engagement with clients, delivery (working with relevant account team, as applicable)
  • Responsible for ensuring execution of segment strategies with pull through for all retail offerings to ensure maximum revenue growth for the Company.
  • Guides and utilizes marketing pharmacy insights group to obtain customer-driven metrics to identify product and services that are both feasible and profitable for the Company. Makes data-driven decisions on when/where to scale-up proof-of-concept differentiated customer products and services. Ensures data flow of research from several channels, including patients, payers, and healthcare providers.
  • Prioritizes and selects investment areas for new value propositions; Direct Segment Initiatives, Value Proposition, and/or Operation teams to ensure delivery. Ensures value proposition development aligns to strategy. Drives execution on products and services while utilizing common product/service platforms, where possible.
  • Refines the targeted patient experience for designated segment across Company channels, balancing segment value potential and cost-to-serve. Leads evaluation of the actual experience in each channel and provide input to channel leaders as needed to enhance the patient experience.
  • Represents the Company at professional, business, government, and/or civic organizations to ensure that the Company is perceived favorably as a company and as a valued business partner to the healthcare continuum. Serves as subject matter expert proactively provides perspectives and ideas on current and emerging key issues affecting segment.
  • Monitors P&L for segment from budget to delivery, intervening to guide cross-functional actions that correct performance, where necessary

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at

Basic Qualifications
Bachelor’s degree and at least 8 years OR High School/GED and at least 11 years experience in the healthcare industry within functions which could include sales, marketing, branding, finance, national accounts, operations, contracting and/or management consulting
At least 6 years of experience developing/supporting strategic business plans for business segments or key accounts
Experience presenting to and partnering with internal and/or external executives at vice president level.
Experience managing and leading cross-functional teams.
Experience collaborating with both internal and external resources to develop strategies that meet department goals within budget and established timelines.
Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
At least 5 years of experience contributing to financial decisions in the workplace.
At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership.
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
Master’s Degree/MBA
Experience scoping and completing analytics.
Experience delivering presentations to internal and external audiences of 30 or more people.
Experience presenting to and partnering with internal and/or external senior executives (c-suite)
Experience working in contracting, sales, finance, strategy, or another commercially oriented role at a managed care or PBM payer.
Experience leading pricing analysis or operations