Senior Design Researcher - Military veterans preferred

2022-07-25
WALGREENS
Other

/yr

  full-time   employee


Chicago
Illinois
United States

Job Summary

The Senior Researcher plans , manages and executes all aspects of generative and evaluative user and design research including planning, execution, and delivery of results. He or she employs a diverse toolkit of Design Research methodologies and translates customers’ and end-users’ needs and behaviors into actionable insights and recommendations to positively impact Walgreens experiences across omnichannel touchpoints and throughout the product development and service design processes.

In partnership with Service Designers, User Experience Designers and Managers, the Senior Researcher will identify opportunities to inform and evaluate experiences across stages of definition and development and will be responsible for research design, implementation, data analysis, and output.


Job Responsibilities

  • Plans, manages and executes all aspects of generative and evaluative user and design research including planning, execution, and delivery of results.
  • Translates user behaviors and research findings into clear insights and actionable recommendations, opportunities, and guiding principles.
  • Works collaboratively across teams and actively drives engagement in research activities and promotes adoption of research insights.
  • Partners with Service and User Experience Designers to ensure that user goals, needs and expectations are met, by helping to improve processes, clarity of content, and functionality across Walgreens experiences.
  • Evangelizes User Research best practices and Design Thinking methodology within Walgreens, including communication to cross-functional project teams and senior-level stakeholders.
  • Contributes to the development and ongoing and evolution of research and testing approaches, methods, and timelines.
  • Assists in managing usability lab operations, including system operation and participant recruiting/scheduling.
  • Contributes to ongoing knowledge management and cataloging of research and insights into a sharable, searchable database/library.
An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.
WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.
More company information is available at www.walgreensbootsalliance.com


Basic Qualifications
  • Bachelor’s degree and at least 3 years of experience designing, executing, and analyzing qualitative user research data OR a High School Diploma / GED and at least 6 years of experience designing, executing, and analyzing qualitative user research data.
  • Experience in the digital (adaptive web, app, and kiosk) space; experience with store-based research and/or employee tools is a definite plus
  • Experience building relationships with internal/external partners.
  • Experience working collaboratively within and across disciplines.
  • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience adapting to changes related to project needs and scope.
  • Experience utilizing critical thinking, analysis, and creative problem-solving skills.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).
  • Willing to work from either Walgreens headquarters location – Deerfield or Chicago – as needed based on project and meeting needs.
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications