AR Central Account Manager - Military veterans preferred



  full-time   employee

United States

Job Summary:

Responsible for leading the collection of assigned accounts receivable. Including identification of issues, setting priorities, researching issues, guiding the analysts and staff, recommending improvements, performing, and approving adjustments, and monitoring overall results and compliance. Responsible to lead BPO and Walgreens staff training, development, and work results. Leads the preparation of necessary information for financial and/or management reporting. Leads the analysis of receivable data and reports to identifying trends and variances and performs the more complex analysis.

Job Responsibilities:

  • Manages accounts receivable billing and collections for assigned Payers. Ensures timely cash flow and minimization of uncollectible receivables.
  • Research and correction of escalated issues and exceptions related to collections, potential overpayments and projects assigned. Leads the analysis of accounts receivable issues (eg. Rejected claims, past due balances, unapplied payments). Handles the more complex research and collection issues. Leads the investigation and resolution of any receivable issues within area of responsibility.
  • Trains, certifies, and develops the BPO AR staff and management trainees, the Walgreens Sr. Specialist (Staff), and the Walgreens Analysts.
  • Audits the BPO and Walgreens staff and Analysts work for accuracy and compliance. Creates priorities of work and action plans to resolve issues. Answers BPO and Walgreens staff and Analyst escalated questions regarding US Healthcare, pharmacy processes and the receivable system.
  • Ensure the teams know what compliance requirements are. Approval of receivable accounting adjustments.
  • Responsible to know United States Healthcare regulations, payer contracts, government regulations, pharmacy workflow, and subsidiary receivable systems as related to assigned receivable types.
  • Sets up and runs more complex queries of the receivable data for analytics and reporting.
  • Responsible for the research review, recommended solutions and creating reports.
  • Prepares the more complex reports in support of internal and external audits as related to the receivable, cash receipts, and BPO governance.
  • Audits compliance with contracts, negotiated terms, and applicable U.S. (Federal State) Healthcare and HIPAA Privacy regulations. Responsible for external communications to resolve issues and for communications to management for non-compliant items.
  • Creates own and reviews others proposed process improvements for implementation. Provides oversight to the exploration of the modification and implementation of changes in systems and procedures.
  • Develops relationships with Payers, Government jurisdictions, BPO/service providers, customers and other Walgreen departments to ensure positive interactions, resolutions, and outcomes of inquiries and issues and works in collaboration with other departments to make identified changes to improve processes.
  • Primary Contact for escalated internal and external customers to obtain required information, documents, or payments.

Basic Qualifications
  • Bachelor’s Degree and at least 2 years of experience in an accounts receivable related analytical role or High School Diploma/GED and at least 4 years of experience in an accounts receivable related analytical role.
  • Experience with applicable accounting and government regulations.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Proven verbal and writtencommunication skills.
  • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centeringcells, printing centered page and/or creating a pivot table).
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
  • Bachelor’s Degree and at least 4 years of experience in an accounts receivable related analytical role with collections experience or High School Diploma/GED and at least 7 years of experience in an accounts receivable related analytical role with collections experience.
  • U.S Healthcare industry experience, end-to-end Revenue Cycle experience, and / or pharmacy workflow experience.
  • At least 3 years of experience with applicable U.S. Healthcare and HIPAA Privacy regulations.
  • Experience in leading outsourced resources.
  • Experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members.
  • Intermediate level skill in Microsoft Access (for example: designing and creating simple queries, modifying data types, adding dates, working with required fields and/or creating labels).
  • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
  • Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).