Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativityÃ¢Â?Â?always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester WaveÃ¢Â?Â¢: Customer Experience Strategy Consulting Practices, Q4 2020.
Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we're searching for passionate, talented people to join the Rightpoint team.
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint!
The Sr. Project Manager will be responsible for the day-to-day management and delivery of projects to Rightpoint clients. Candidate must have experience managing custom SDLC projects and experience managing external projects in a consulting environment. Ideal candidate will be based in the tri-state area.
What You'll Be Doing and the Impact You'll Make:
Creating and executing project work plans
Effectively manage changing client needs and requirements throughout the engagement
Plan and identify resource needs throughout the project
Actively works with the team to manage work assignments and deliverables
Reviewing deliverables prepared by team before passing to client
Effectively applying methodology and enforcing project standards as the project requires
Prepares for engagement reviews and using appropriate quality assurance procedures
Minimizes Rightpoint's exposure and risk on project
Tracks and reports team hours and expenses to clients on a weekly basis
Manages project budget
Ensures timely and accurate invoicing, and monitors receivables for project
Analyzes project profitability, revenue, margins, bill rates and utilization
Approves team members' time reports in a conscientious and timely manner
Understands basic revenue models, and cost-to-completion projections and makes decisions accordingly
Understands Rightpoint's pricing model and billing procedures
Accurately forecasts revenue, profitability, margins, bill rates and utilization
Assures project legal documents are completed and signed
Identifies "follow-on" sales opportunities as they relate to a specific project
Assists proposal efforts including completing project scoping and SOW assessments
Possesses a thorough understanding of Rightpoint's capabilities
Effectively conveys Rightpoint's message in both written and verbal discussions
Facilitates team and client meetings effectively
Holds regular status meetings with project team
Effectively communicates relevant project information to superiors
Delivers engaging, informative, well-organized presentations
Resolves and/or escalates issues in a timely fashion
Understands how to communicate difficult/sensitive information tactfully
Possesses general understanding in the areas of software development, CRM, user experience, creative design, and infrastructure architecture
Maintains awareness of new and emerging technologies and the potential application on client engagements
Manages day-to-day client interaction and sets and manages client expectations
Develops lasting relationships with client personnel that foster client loyalty
Communicates effectively with clients to identify needs and evaluate alternative solutions
Continually seeks opportunities to increase customer satisfaction and deepen relationships
Builds a knowledge base of each client's business, organization and objectives
Helps inform team member career development opportunities
Conducts effective performance evaluations and mentors those with less experience through formal channels
Challenges fellow team members to progress toward their professional development goals
What we'd love to see
Bachelor's degree in Business/Computer Science (preferred) or related field
4 or more years of client consulting experience
4 or more years of project management experience
Excellent consulting skills and the ability to work effectively with clients and team members
Excellent verbal and written communication skills between both the customer and all levels within the organization are required
Knowledge of sound business practices and a proven track record of exceeding customer expectations and anticipating their needs are also required
Must be motivated with a focus on team performance
Willingness to travel
Flexible PTO Ã¢Â?Â? If you need a day off or an extended vacation, take the time!
Hybrid work environment: Casual and open office or RemoteÃ¢Â?Â¦You choose!
Great insurance coverage (Multiple Options) and flexible spending accounts
401K with Company Matching
Regular Cultural & Social Events including: Community Volunteer Opportunities, Happy Hours, Team Outings, Intramural Sports, and more
Monthly WFH/cell phone stipend
Continuous Training, Certifications, and Learning Opportunities
Diversity, Equity, & Inclusion: We care about making Rightpoint a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement. Here's how:
Employee Resource Groups (ERG): Our ERGs are created and run by team members who share a common community, identity, or allyship. Right now, our ERGs include Parents, Pride, POC, and Womxn. These groups play a vital role in contributing to Rightpoint's inclusive environment where all are valued and empowered to succeed.
Partnerships: Out-in-Tech, POINT Foundation, WomenHack, Girls Inc., and more!
Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.